Jasmine Hurt
Conyers,GA
Summary
• Focused on providing professional service and support . • Diligent about scheduling appointments, emails and prompt response time . • Positive nature with excellent people skills. • Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
9
9
years of professional experience
Work History
Customer Loyalty Specialist
Hilton Grand Vacations
, GA
10.2024 - Current
- Cultivated a deep understanding of customers' needs through active listening techniques, leading to customized solutions that exceeded expectations
- Provided empathetic support to frustrated customers through active listening and acknowledgment of concerns, delivering appropriate resolutions within guidelines
- Tracked and analyzed customer interactions using CRM software to enable personalized recommendations and proactive problem resolution
Clinical Support Specialist
Georgia Regional Hospital
Decatur, GA
05.2023 - 10.2024
- Managed retrieval and processing of patients' clinical, legal, medical, and laboratory documents, ensuring timely access to critical information.
- Oversee and manage the Medical Clearance Processes through various referral agencies.
- Provided clerical support to medical and nursing staff, facilitating efficient patient care.
- Collected patient demographic information and assembled patient charts to streamline patient intake process.
- Entered data into computer management systems to maintain accurate records.
Call Center Customer Service Representative
Outpatient Imaging
Atlanta, GA
08.2022 - 05.2023
- Resolved customer conflicts through active listening and calm response, enhancing customer satisfaction and trust.
- Answered multi-line phone system, efficiently routing calls to appropriate extensions and taking messages.
- Scheduled and updated appointments, ensuring efficient calendar management for optimal customer support.
Call Center Customer Service Representative
Modivcare
Atlanta, GA
08.2021 - 08.2022
- Achieved and surpassed performance metrics for call quality, average handle time, and first-call resolution rate.
- Handled inbound calls, chats, and emails to resolve customer inquiries and enhance service satisfaction.
- De-escalated customer concerns, ensuring positive experience through calm, friendly demeanor.
Front Desk Receptionist
Magnolia Assistant Living
Roswell, GA
09.2020 - 08.2021
- Coordinated incoming and outgoing mail, packages, and deliveries to ensure timely distribution
- Directed high volume of incoming calls to appropriate departments or individuals, enhancing communication flow
- Assisted various departments with data entry and filing tasks to maintain organized records
Administration support
WellStar Kennestone Hospital
Kennesaw, GA
02.2018 - 01.2020
- Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints
- Managed a high volume of incoming calls, emails, and chats from customers in a timely manner
- Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer care
- Utilized CRM software to accurately document all interactions with customers and track issue resolution progress
Education
High School Diploma -
Miller Grove High School
Lithonia, GA05-2012
Skills
- CRM software
- Microsoft Word
- Issue and complaint resolution
- Team collaboration
- Data entry
- Clerical experience
- Customer service
- EMR systems
- Organizational skills
- Medical terminology
- Performance metrics
- Attention to detail
- Time management
Timeline
Customer Loyalty Specialist
Hilton Grand Vacations
10.2024 - Current
Clinical Support Specialist
Georgia Regional Hospital
05.2023 - 10.2024
Call Center Customer Service Representative
Outpatient Imaging
08.2022 - 05.2023
Call Center Customer Service Representative
Modivcare
08.2021 - 08.2022
Front Desk Receptionist
Magnolia Assistant Living
09.2020 - 08.2021
Administration support
WellStar Kennestone Hospital
02.2018 - 01.2020
High School Diploma -
Miller Grove High School