Jasmine Jackson
Vancouver,WA
Summary
I am a talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. I am a proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. I am committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Case Manager
Columbia River Mental Health Services
01.2025 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Family Navigator
Recovery Cafe
07.2023 - 01.2025
- Facilitated peer support groups that encouraged clients to share their experiences and learn from each other''s creative processes.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Case Manager
Xchange Case Management
07.2022 - 01.2024
- Developed tailored reports to address and resolve peers' concerns.
- Supported individuals to enhance their resilience and manage historical traumas.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Education
General Studies -
Clark College
12-2025
Skills
- Problem-solving skills
- Relationship building skills
- Motivational interviewing
- Wellness recovery action plan
- Appointment scheduling
- Resource navigation
- Issue resolution
- Communication
- Active listening
- Client advocacy
- Community outreach
- Case management tracking
Certification
- Agency Affiliated Counselor
- Recovery Coaching and Professionalism Certificate
- Certified Peer Counselor
- Certified Peer Coach
- Recovery Coaching in the Justice Setting Certificate
- Recovery Capital: Assets, not abstinence Certificate
- Recovery Couching- Ethics Certificate
- NALOZONE Training
- SUD Family Navigator Training
Timeline
Case Manager
Columbia River Mental Health Services
01.2025 - Current
Family Navigator
Recovery Cafe
07.2023 - 01.2025
Case Manager
Xchange Case Management
07.2022 - 01.2024
General Studies -
Clark College
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