Jasmine Ellis
Killeen,TX
Summary
.5+ years of work experience. Aiming to leverage a proven knowledge of customer satisfaction, customer service, and customer communications skills to successfully fill the Sales Associate/Call Agent role at your company. Frequently praised as efficient by my peers, I can be relied upon to help your company achieve its goals.
Overview
9
9
years of professional experience
Work History
Eligibility Reviewer
Employment Solutions
, TX
09.2022 - 02.2023
- Provide case management services including intake, assessment, and application review.
- Maintained up-to-date case records with case activity status and clients.
- Provided timely information and work output to supervisors and team members.
Registration Intake/Document Validation Agent
Federal Emergency Management Agency, FEMA
02.2021 - 05.2022
Registration Intake Specialist Agent
- Works on call, and assists loved ones through the Covid-19 Funeral
- Assistance Program with sympathy, patience, and understanding
- Assist applicants through the application process with confidentiality of their personal information such as
- SSN, banking information, and personal mailing addresses
- Successfully submit applications and explain what to expect next from the applicant, including the documentations needed
- Transfer calls to different areas of assistance
- Document Validation requires fraud review for applications such as verifying funeral home contracts and receipts, reviewing cases for risk stamps and other alerts, and making outbound calls to applicants and funeral services.
Technician Support Specialist
Flextrades
Bloomington, MN
04.2023 - Current
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
- Assisting in Technician Support for a Project Management team, and for traveling technicians such as welders and CNC machinists, arriving at different client locations across the country.
- Assists with hotel check-ins, arrival confirmations, timesheets adjustments, account resets, and HR training materials.
Sales Associate
Wlamrt
Killeen, TX
05.2015 - 12.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
Education
Associate of Applied Science - Business Administration
TEXAS COLLEGE
05.2022
Skills
- Strong communication Calm demeanor Positive and professional
- Conflict resolution Time management Multitasking
- Cold Calling
- Typing
- Documentation review
- Windows
- Customer support
- Contracts
Timeline
Technician Support Specialist
Flextrades
04.2023 - Current
Eligibility Reviewer
Employment Solutions
09.2022 - 02.2023
Registration Intake/Document Validation Agent
Federal Emergency Management Agency, FEMA
02.2021 - 05.2022
Sales Associate
Wlamrt
05.2015 - 12.2020
Registration Intake Specialist Agent
Associate of Applied Science - Business Administration
TEXAS COLLEGE