Jasmine Jordan
Lake Worth ,FL
Summary
Dynamic Food Service Associate with proven experience at The SSA Group @ The Palm Beach Zoo, excelling in customer service and cash handling. Demonstrated adaptability and strong communication skills, enhancing customer satisfaction and operational efficiency. Achieved significant improvements in service delivery by training new hires, leading to a more streamlined process. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Food Service Associate
The SSA Group @ The Palm Beach Zoo
07.2020 - 06.2023
- Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
- Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
- Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
- Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
- Handled high-volume orders with precision, ensuring accurate order fulfillment and timely delivery to customers.
- Exhibited strong communication skills when interacting with both customers and colleagues to foster a positive work environment.
- Promoted a safe and secure work environment by adhering to established safety protocols and reporting any potential hazards or incidents to management.
- Improved overall efficiency by assisting in the training of new hires on cashiering processes, policies, and best practices.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Resolved customer complaints promptly, demonstrating empathy and professionalism while finding appropriate solutions.
- Contributed to increased sales by upselling menu items whenever appropriate based on customer preferences.
- Complied with company policies regarding discounts, promotions, or special offers while processing transactions correctly.
- Managed multiple payment methods accurately, ensuring correct change was given and receipts were provided when needed.
- Achieved high levels of accuracy with cash handling tasks, reducing discrepancies and ensuring balanced registers.
Skills
- Organizational abilities
- Strong Communication Skills
- Cash handling proficiency
- Customer service and assistance
- Food safety knowledge
- Efficient multitasking
- Sales and Upselling
- Safe Food Handling
- Strong Work Ethic
- Multitasking
- Quick Learner
- Problem-Solving
- Positive Attitude
- ServSafe Certification
- Money Handling
- Payment Processing
Timeline
Food Service Associate
The SSA Group @ The Palm Beach Zoo
07.2020 - 06.2023
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