Jasmine Khuc

• Managed appointment scheduling, optimizing client flow and enhancing service delivery.
• Answered incoming calls, responded to customer inquiries, and resolved scheduling issues.
• Processed cash, credit card, and digital payments accurately while balancing the register.
• Maintained accurate client records, contact information, and appointment history.
• Checked clients in and out efficiently to ensure a smooth salon experience.
• Coordinated technician schedules and optimized appointment flow throughout the day.
• Managed over 30 customer calls per day.

• Coordinated dispatch operations for fueling requests while ensuring timely service and operational safety.
• Assisted 100+ customers daily.
• Maintained 99% billing accuracy.
• Coordinated customer requests and operational logistics for multiple aircraft each day while ensuring timely, accurate service.
• Processed customer billing and invoicing with high accuracy using X-1 FBO software.
• Maintained accurate fuel meter records by auditing and correcting system discrepancies.
• Delivered professional front desk support to pilots, flight crews, and corporate clients.
• Implemented process improvements that streamlined workflow and reduced response times for customer inquiries.
• Resolved customer concerns quickly while maintaining a high level of professionalism in a fast-paced aviation environment.
• Trained and mentored new customer service representatives, ensuring adherence to company policies and procedures.

Graduated May 2022