Jasmine Lee
Newark,CA
Summary
Reliable, self-disciplined, and motivated individual seeking an employment opportunity to provide effective service for the well-being of the business. Authorized to work in the U.S. for any employer.
Overview
7
7
years of professional experience
Work History
Receptionist
Immersion Spa
02.2022 - Current
- Managing the schedules of a large team of therapists, ensuring booking accuracy and efficiency
- Assisting clients as they check-in and out of the spa
- Utilizing the system Booker to create appointments and collect payments
- Informing and educating clients about the services and products the spa offers
- Ensuring clients understand the spa policies before entering the facility
- Interacting with clients via email, phone, and th messaging application Mindbody
Administrative Support Agent
Lipman Insurance Administrator's Inc
01.2021 - 01.2022
- Processing/coordination, files maintenance, and administration of all assigned work (both paper and electronic)
- Handling confidential HIPAA/PHI restricted information and documents, in compliance with company
- HIPAA Policies and Procedures
- Interface professionally with Managers, Employers, Participants, and Carriers, taking direction from
- Department Managers as required
- Providing excellent customer service at all times while following Policies and Procedures provided by the Department Managers
- Exhibits polite and professional communication via phone, e-mail, and mail
- Provides information by answering questions and requests
- Contributes to team effort by accomplishing related results as needed
- Anticipate the needs of others in order to ensure their seamless and positive experience
Receptionist/Cashier
Fremont Mazda
05.2019 - 01.2021
- Providing customer service support to the service and sales department
- Checking customers in and out of courtesy loaner vehicles using the TSD loaner program
- Assisting in stocking in new vehicles for the sales department
- Answering calls and directing them to the correct department
- Collecting cash, card, or check payments and documenting payment received on excel worksheet of service and parts invoice totals
- Responsible for stocking complimentary snacks and beverages for customers
- Maintaining the confidentiality of customers and company information at all times
- Performing various accounting duties
- Providing clerical support for the dealership by copying, faxing, and filing documents
- Corresponding with clients via email, telephone, and posted mail
- Managing and updating the sublet schedule
- Scanning and filing documents consistently
Cashier
Big 5 Sporting Goods
05.2019 - 10.2019
- Cleaning and maintenance of displayed merchandise
- Responsible for completing purchase transactions for customers as well as bagging all of the customers’ items
- Answering telephones and directing them to the necessary department
- Make announcements regarding deals and store hours
- Stocking and rearranging shelves
- Processing refunds and exchanges
Sandwich Artist/Cashier
01.2017 - 03.2019
- Exhibits a cheerful and helpful manner while greeting guests and preparing their orders
- Demonstrates a complete understanding of menu items and explains them to guests accurately
- Collects payment from guests and makes change
- Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift
- Prepares food neatly, according to formula, and in a timely manner
- Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift
- Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up
- Cleans and maintains all areas of the restaurant to promote a clean image
- Maintains a professional appearance and grooming standards
- Performs light paperwork duties as assigned.
Sales Associate
JCPenney
11.2016 - 01.2017
- Providing exceptional customer service to hundreds of store patrons that come in
- Assisting guests with finding merchandise
- Stocking and organizing product on the sales floor
- Ringing up purchases handling returns and other discrepancies
Cashier
Burger King
05.2016 - 11.2016
- Greet customers, provide them with the menu and provide them with information on special deals and discounts
- Assist customers in making decisions by providing them with information regarding ingredients
- Indulge in suggestive selling activities by asking customers if they would like their meals to be upsized
- Process cash and credit card payments, tender change and ensure that receipts are signed
- Assist in the preparation and packing of customers’ orders and ensure that condiments are included in the final packing
- Clean, maintain and sanitize the cash counter on a constant basis
Education
Bachelor of Sociology -
San Jose State University
San Jose, CA05.2024
Associate - Arts Social Science
Ohlone College
Fremont, CA12.2021
Associate - Arts Human Development Studies
Ohlone College
Fremont, CA12.2021
Associate - Arts Sociology for Transfer
Ohlone College
Fremont, CA12.2021
High School Diploma -
Newark Memorial High School
Newark, CA06.2018
Skills
- Cash Handling
- HIPAA
- Accounting
- Administrative Experience
- Reliable, dependable, and act with integrity at work
- Development in any professional field
- Customer Service
- Attention to Detail
- Time Management
Volunteering
YMCA Camp Campbell
Volunteer Cabin Leader
Boulder Creek
March 2018
CASA of Alameda County
Volunteer Court Appointed Special Advocate
February 2023
Timeline
Receptionist
Immersion Spa
02.2022 - Current
Administrative Support Agent
Lipman Insurance Administrator's Inc
01.2021 - 01.2022
Receptionist/Cashier
Fremont Mazda
05.2019 - 01.2021
Cashier
Big 5 Sporting Goods
05.2019 - 10.2019
Sandwich Artist/Cashier
01.2017 - 03.2019
Sales Associate
JCPenney
11.2016 - 01.2017
Cashier
Burger King
05.2016 - 11.2016
Bachelor of Sociology -
San Jose State University
Associate - Arts Social Science
Ohlone College
Associate - Arts Human Development Studies
Ohlone College
Associate - Arts Sociology for Transfer
Ohlone College
High School Diploma -
Newark Memorial High School
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