Jasmine Macias
Carl Junction,MO
Summary
A dedicated Customer Service professional with knowledge of service delivery, exceptional tone etiquette, phone mannerisms, high integrity values, and proven dependability. Passionate about creating lasting customer satisfaction by providing quality service and support. Proficient in customer service's best practices, utilizing company systems under pressure in a timely manner. A dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Alorica
06.2014 - 07.2023
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new personnel regarding company operations, policies and services.
Education
Associate of Science - Business Management
Vatterott College - Joplin
Joplin, MO01.2015
High School Diploma -
Joplin High School
Joplin05.2010
Skills
- 10-Key
- Data Evaluation
- Money Handling Abilities
- Customer Relationship Management
- Professional Telephone Demeanor
- Calm and Professional Under Pressure
- Customer Account Management
- Conflict Resolution
- Problem-Solving Ability
- Order Fulfillment
Timeline
Customer Service Representative
Alorica
06.2014 - 07.2023
Associate of Science - Business Management
Vatterott College - Joplin
High School Diploma -
Joplin High School
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