Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmine Mahomes

Snellville,GA

Summary

Self-directed student motivated to apply education and experience in any role. Excellent listener comfortable completing various tasks to keep operations running smoothly. Diligent and skillful in connecting with individuals. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory professional relationships with peers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Associate

Dress Up
Snellville, GA
09.2023 - 04.2024
  • Processed online orders and ensured timely delivery of items.
  • Processed payments and handled exchanges, returns and refunds according to company policy.
  • Assisted with visual merchandising tasks including window dressing and floor changes.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Expedited newly received merchandise to sales floor.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

Federal Work Study Student (Seasonal)

Tennessee State University
Nashville, TN
03.2021 - 05.2023
  • Oversaw check-in and check-out process of library books and materials at circulation desk.Operated networked and standalone PCs, photocopier, fax machine and scanner.Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.Handled multitude of daily tasks, including facility maintenance and security in support of staff members.

Call Center Customer Service Rep. (Seasonal)

Encompass Parts Distribution
Lawrenceville, GA
05.2022 - 01.2023
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Server (Seasonal)

Hattie Janes Creamery
Nashville, TN
10.2021 - 05.2022
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

Warehouse Associate (Seasonal)

Amazon Fulfilment Center
Stone Mountain, GA
04.2021 - 01.2022
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Limited damage to products and orders by using care when choosing items.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Confirmed items picked for orders by keying codes into system.
  • Accepted, processed and filled orders quickly and accurately.
  • Pulled merchandise to fulfill orders to specification.

Merchandise Associate

Stone Mountain Park
Stone Mountain, GA
03.2019 - 01.2020
  • Reorganized sales floor to optimize customer flow and improve product visibility.Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.Arranged items in favorable positions and areas of store to attract customers and optimize sales.

Education

High School Diploma -

Shiloh High School
Snellville, GA
05.2019

Bachelor of Science - Health Sciences (Current Study)

Tennessee State University
Nashville, TN

Skills

  • Working collaboratively
  • Team building
  • Scheduling and calendar management
  • Team collaboration
  • Database entry
  • Transcribing correspondence
  • Customer Service
  • Problem-Solving Abilities
  • Verbal and written communication
  • Peer interaction
  • Critical Thinking

Certification

  • BLS Certified

Timeline

Retail Associate

Dress Up
09.2023 - 04.2024

Call Center Customer Service Rep. (Seasonal)

Encompass Parts Distribution
05.2022 - 01.2023

Server (Seasonal)

Hattie Janes Creamery
10.2021 - 05.2022

Warehouse Associate (Seasonal)

Amazon Fulfilment Center
04.2021 - 01.2022

Federal Work Study Student (Seasonal)

Tennessee State University
03.2021 - 05.2023

Merchandise Associate

Stone Mountain Park
03.2019 - 01.2020

High School Diploma -

Shiloh High School

Bachelor of Science - Health Sciences (Current Study)

Tennessee State University

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Jasmine Mahomes