Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Marshall

Houston,TX

Summary

Dynamic professional with a proven track record at Ultimate Medical Academy, adept in CRM software and skilled in building rapport. Excelled in enhancing employment opportunities and coaching, achieving significant graduate success. Demonstrates exceptional complaint resolution abilities and project assistance, fostering positive outcomes and increased satisfaction.

Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.

Overview

11
11
years of professional experience

Work History

Graduate Success Coordinator

Ultimate Medical Academy
04.2023 - Current
  • Assist in developing and maintaining systems used to identify employment opportunities for students and graduates.
  • Assists graduates in being successful in the employment career services identified.
  • Provides career coaching through constant communication during the first 2-weeks and up to the first 30 days of employment.
  • Identify active students who currently employed in an allied healthcare facility.
  • Other projects and duties as assigned.

Barista Trainer

Kroger's Grocery
03.2023 - 03.2024
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.

Guest Advocate

Target
11.2020 - 03.2022
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.

Resident Assistant

Atria Senior Living
03.2017 - 08.2019
  • Assisted residents in preparing for activity and social programs.
  • Maintained clean, safe, and well-organized patient environment.
  • Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
  • Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
  • Trained new Resident Care Assistants in best practices and facility protocols, promoting teamwork and continuity of care across staff members.

Head Cashier

Big Smokey's BBQ
06.2013 - 08.2016
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Education

Associate of Arts - Music Therapy

San Jacinto College
Pasadena, TX
05-2019

Skills

  • Scheduling and calendar management
  • Recordkeeping
  • Project assistance
  • Consulting
  • Call center experience
  • Complaint resolution
  • Building rapport
  • CRM software proficiency

Timeline

Graduate Success Coordinator

Ultimate Medical Academy
04.2023 - Current

Barista Trainer

Kroger's Grocery
03.2023 - 03.2024

Guest Advocate

Target
11.2020 - 03.2022

Resident Assistant

Atria Senior Living
03.2017 - 08.2019

Head Cashier

Big Smokey's BBQ
06.2013 - 08.2016

Associate of Arts - Music Therapy

San Jacinto College

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Jasmine Marshall