Jasmine Mason
Detroit,Michigan
Summary
Observant Call Center Representative experienced working in call center environments. Skilled at handling various calls while resolving client issues rapidly. Promoted consistently for providing clear customer service in English
Overview
12
12
years of professional experience
Work History
Caregiver
Comfort Keepers
Farmington Hills, MI
01.2021 - Current
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Administered prescribed medications on a timely basis following care plan instructions.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Early Child Development Daycare
Miracles little angels
Detroit, MI
02.2020 - Current
- Developed and supported positive relationships with students and parents.
- Created and implemented developmentally-appropriate instructional and activity plans to promote learning.
- Enforced rules to teach good manners and maintain safe environment.
- Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
- Secured indoor and outdoor premises to protect children.
- Read aloud and played alphabet games to encourage early literacy.
- Implemented warning and timeout strategies to encourage good behavior.
- Discussed developments, behavior and concerns with parents or guardians.
- Balanced schedules to promote optimal rest, play and educational periods.
- Introduced learning activities and imaginative play materials for children to explore and manipulate.
Team Lead Transport
Touch point compass group
Novi, MI
10.2016 - 02.2020
- Checked wheelchair and stretcher functionality prior to patient pick up.
- Interacted with customers which helped to builds positive relationships.
- Communicated delays and early arrivals to management.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Maintained all schedules by delivering patients safely and on time to procedure rooms.
Customer Service Representative
Comcast
Dearborn Heights, MI
11.2013 - 08.2016
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers in making payments on accounts and setting up payment plans.
- Reviewed customer account information to determine current issues and potential solutions.
Customer Service
Sprint
Detroit, Michigan
03.2012 - 10.2013
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Responded to customer concerns and implemented changes to accounts to resolve issues.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
Education
High School Diploma -
South Eastern High School
Detroit Mi06.2009
Some College (No Degree) -
Henry Ford Community College
Royal OakSkills
- Social development
- Progress notes updates
- Early intervention services
- Assessments understanding
- Quality assurance controls
- Call Center Operations
- Retail sales customer service
- Problem-solving abilities
- Quality control
- Multitasking
- Organizational skills
- First Aid/CPR
- Decision-making
- Leadership
- Team development
- Technical troubleshooting
- Payment processing
- Microsoft word
Timeline
Caregiver
Comfort Keepers
01.2021 - Current
Early Child Development Daycare
Miracles little angels
02.2020 - Current
Team Lead Transport
Touch point compass group
10.2016 - 02.2020
Customer Service Representative
Comcast
11.2013 - 08.2016
Customer Service
Sprint
03.2012 - 10.2013
High School Diploma -
South Eastern High School
Some College (No Degree) -
Henry Ford Community College