JASMINE MATCHEN
Baptist Health Paducah
Eddyville,KY
11
years of professional experience
Case Manager supporting client coordination, customer care, and confidential records with a steady focus on accurate follow-up and clear communication. Brings transferable experience from retail pharmacy operations, including insurance billing, patient communication, and handling competing priorities in a fast-paced setting. Uses organized scheduling and service-minded problem solving to keep cases moving and support consistent outcomes.
Work History
Certified Pharmacy Technician
3 Years 4 Months- Prepare medication orders, verify labels, and organize prescriptions for timely pharmacist review.
- Maintain accurate patient information and protect confidential records during daily pharmacy workflows.
- Coordinate with pharmacists to clarify prescription details and resolve routine order questions.
- Restock pharmacy supplies and maintain organized inventory for efficient daily operations.
STORE MANAGER
1 Year 5 Months- Coordinate 2 weekly staff schedules to align coverage with store traffic and shift demand.
- Relayed area leadership updates to staff and translated priorities into clear in-store execution.
- Promoted credit cards, immunizations, and COVID testing through customer conversations and Sales floor leadership.
- Trained staff and new hires on exceptional customer care and store standards.
- Partnered with vendors to support sales activity and keep product flow moving in the store.
- Traveled between locations to support operational consistency during busy periods.
ASSISTANT STORE MANAGER
1 Year- Maintained a $1,000,000 Tier 4 store while supporting daily operations across a high-volume retail location.
- Budgeted payroll for 30+ employees while balancing staffing needs and labor control.
- Set monthly store plans to align front-end execution with sales goals and operational priorities.
- Hired front-end and pharmacy staff to meet changing business needs and maintain coverage.
- Coordinated day-to-day leadership across store teams to support service quality and smooth execution.
SHIFT LEADER
1 Year- Built weekly schedules for 20+ employees, balancing coverage across store and pharmacy needs.
- Opened and closed the store as a key holder, managing daily security and readiness routines.
- Prepared weekly bank deposits accurately and followed cash handling procedures.
- Supported pharmacy staff with prescription processing and selling during peak store hours.
Certified Pharmacy Technician
4 Years- Received prescriptions and patient information, then routed requests for accurate filling and follow-up.
- Maintained confidential records and followed HIPAA compliance requirements when handling sensitive customer information.
- Communicated clearly with customers to support positive service experiences and resolve routine questions.
- Verified insurance billing details to reduce claim errors and support smooth Prescription processing.
- Filed and stored prescriptions correctly while keeping pharmacy records organized and accessible.
Education
Bachelor of Arts - Integrated Studies
Major Focus: Communications and English Coursework
Skills
Store operations management
Sales floor leadership
Customer service management
Scheduling workflow management
Payroll budgeting
Hiring coordination
Prescription processing
HIPAA compliance
Controlled substance handling
Vendor coordination
Budget management
Cash handling
Accomplishments
- Jacksonville State University, Jacksonville, AL
- The National Society of Leadership and Success
- Lindsey Wilson College, Columbia, KY
- NAIA Softball Scholarship
- Tennessee State University, Nashville, TN
- NCAA DI Softball Scholarship
Timeline
Certified Pharmacy Technician
Baptist Health Paducah
07.2023 - CurrentRead More
STORE MANAGER
Walgreens
01.2022 - 06.2023Read More
ASSISTANT STORE MANAGER
Walgreens
01.2021 - 01.2022Read More
SHIFT LEADER
Walgreens
01.2020 - 01.2021Read More
Certified Pharmacy Technician
Walgreens
01.2016 - 01.2020Read More
Jacksonville State University
Bachelor of Arts from Integrated Studies
Read More