Jasmine McCray
Jacksonville,FL
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction and loyalty at Genpact LLC. Skilled in active listening and problem-solving, adept at managing high-stress situations and resolving conflicts with empathy. Demonstrated ability to improve team productivity and mentor new hires, contributing significantly to organizational success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Genpact LLC
Jacksonville
06.2022 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Associate
Primo Water
Jacksonville
03.2021 - 06.2022
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased team productivity with effective communication and coordination of tasks.
Customer Service Represenative
Crawford & Company
Jacksonville
01.2020 - 02.2021
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased team productivity with effective communication and coordination of tasks.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Representative
GC Services
Jacksonville, FL
01.2019 - 11.2019
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
Education
Real Estate License -
Premier Real Estate School
03.2023
High School Diploma -
Palatka High School
05.2019
Skills
- Attention to detail
- Active listening skills
- Client relationships
- Stress management
- Time management
- Adaptability
- Empathy
- Great communication
- Problem solving
Call Management
Timeline
Customer Service Representative
Genpact LLC
06.2022 - 07.2024
Customer Service Associate
Primo Water
03.2021 - 06.2022
Customer Service Represenative
Crawford & Company
01.2020 - 02.2021
Customer Service Representative
GC Services
01.2019 - 11.2019
Real Estate License -
Premier Real Estate School
High School Diploma -
Palatka High School