Jasmine McDuffie
Greenville,NC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Customer Care Specialist
Regional Acceptance
09.2021 - 02.2023
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Generated and distributed monthly customer statements.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Verified accuracy of customer account information and updated when necessary.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Office Coordinator
ECU Health
09.2019 - 09.2021
- Efficiently supervised housekeepers, handling incoming and outgoing calls for beds, conference rooms for doctors and assigning beds for housekeepers.
- Made work schedules
- Evaluated employee records and productivity and submitted evaluation reports.
Medical Receptionist
The Gardens Of Pamlico
12.2016 - 08.2019
- Organized paperwork such as charts and reports for office and patient needs.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Coordinated patient scheduling, check-in, check-out family members and patients.
Education
Certificate - Healthcare Billing And Insurance
Lenoir Community College
Kinston, NCHs Diploma -
John T Hoggard High School
Wilmington, NC05.2012
Skills
- Clerical skills
- Communication skills
- Customer service
- Debt Repayment Negotiation
- Multitasking
- Administrative support
- Contacting Borrowers
- Delinquent Account Notification
- Call Center Processes
- Negotiation and Resolution
- Process Payments
- Data entry
Accomplishments
- Supervised team of 28 staff members.
Timeline
Customer Care Specialist
Regional Acceptance
09.2021 - 02.2023
Office Coordinator
ECU Health
09.2019 - 09.2021
Medical Receptionist
The Gardens Of Pamlico
12.2016 - 08.2019
Certificate - Healthcare Billing And Insurance
Lenoir Community College
Hs Diploma -
John T Hoggard High School
Similar Profiles
Melody PrayerMelody Prayer
Collection Specialist at Regional AcceptanceCollection Specialist at Regional Acceptance
Allexicia IslerAllexicia Isler
Solution Specialist at Regional AcceptanceSolution Specialist at Regional Acceptance
Todd MolinariTodd Molinari
Dealer Relationship Manager at Regional Acceptance Corp / Truist BankDealer Relationship Manager at Regional Acceptance Corp / Truist Bank
Devon SharpeDevon Sharpe
6th-8th Grade School Social Worker at Pitt County Schools6th-8th Grade School Social Worker at Pitt County Schools
Adam StallsAdam Stalls
Hitch Pro at U-haul Moving and Storage of WintervilleHitch Pro at U-haul Moving and Storage of Winterville