Jasmine McLin
Chicago,IL
Summary
Skilled administrative team member with extensive knowledge of medical standards, compliance requirements, and operational procedures. Adept problem-solver with a friendly and caring approach, possessing excellent communication skills. Proficient in inventory management, customer service, and inner-office operations.
Overview
15
15
years of professional experience
Work History
Medical Office Assistant
Midwest Hand Surgery
Palos Heights, IL
11.2015 - Current
- Enhanced patient access to care and improved outcomes through effective actions during registration process and triage calls.
- Retrieved copayment and verified insurances promptly to ensure continuous care
- Maintain accuracy of workman’s comp claims by continually updating knowledge of laws, benefits and insurance types.
- Oversaw surgery scheduling and ensured timely procurement of medical clearances, while streamlining precertification procedures.
- Supported Operating room operations by efficiently circulating during surgeries while maintaining sterility.
- Obtained authorizations for testing and procedures in compliance with workers compensation protocols.
Optician/2nd Assistant Manager
Americas Best Contacts & Eyeglasses
Chicago, IL
12.2011 - 11.2015
- Drove increased sales and revenue by consistently delivering exceptional customer service.
- Provided optimal styling for improved customer satisfaction and comfort while emphasizing visual performance. Ensured ease of repair when necessary.
- Administered visual assessments to enhance patient readiness for physician consultations.
- Proven capability in effectively managing a diverse range of responsibilities including customer service, sales, administration, and technical duties as a 3rd key holder.
- Responsible for store operations, including opening and closing tasks. Managed customer concerns and resolved them professionally.
Patient Services
Dupage Ophthalmology
Lombard, Illinois
01.2010 - 11.2010
- Ensured patients had timely access to care by implementing efficient strategies that optimized patient experience.
- Ensured timely retrieval of copayments and verification of insurances to maintain uninterrupted care.
- Ensured compliance with HIPAA standards while utilizing electronic medical records for accurate data entry.
Education
Bachelors of Arts - Sociology
Northern Illinois University
DeKalb, IL12-2008
Skills
- Management
- HIPAA Compliance
- EMR Software
- Insurance Verification
- Patient Relations
- Patient Registration
- Knowledge of medical terminology
- Reception Management
- Office Administration
Timeline
Medical Office Assistant
Midwest Hand Surgery
11.2015 - Current
Optician/2nd Assistant Manager
Americas Best Contacts & Eyeglasses
12.2011 - 11.2015
Patient Services
Dupage Ophthalmology
01.2010 - 11.2010
Bachelors of Arts - Sociology
Northern Illinois University