Kerri Pugh
Merritt Island
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
2026
2026
years of professional experience
Work History
Medical Office Assistant
The Women's Clinic at the Grove & Viva Medical Aesthetics and Hormones
Southaven, MS
11.2022 - 05.2025
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Assisted with medical record management, ensuring accuracy and confidentiality of patient information.
- Facilitated communication between patients and healthcare providers to improve care coordination.
- Supported billing processes by verifying insurance information and processing payments accurately.
- Trained new staff on office protocols and electronic health record systems to maintain operational consistency.
- Implemented patient follow-up procedures to ensure adherence to treatment plans and appointments effectively.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Facilitated patient education by providing relevant health and procedure information.
- Supported efficient claim processing by accurately coding services for billing.
- Enhanced team collaboration by maintaining open lines of communication and supporting staff needs.
- Performed various administrative tasks by filing, copying and faxing documents.
OPERATIONS MANAGER
UNIVERAL FAIRS
MEMPHIS, TN, USA
2020 - 2025
- Streamlined event logistics and managed vendor relationships to enhance operational efficiency.
- Oversaw team performance and provided training support to improve service delivery standards.
- Implemented process improvements that reduced operational costs and increased productivity.
- Analyzed operational data to identify trends and optimize resource allocation effectively.
- Led initiatives for continuous improvement in workflow processes, boosting overall team performance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
BRANCH MANAGER
TOWER LOAN
OLIVE BRANCH, MS, USA
2022 - 2022
- HIRE, TRAIN, & SUPERVISE A FULL STAFF OF CUSTOMER SERVICE REPRESENTATIVE'S AND MANAGER TRAINEES
- MAINTAIN AND OVERSEE ALL LOAN PROCEDURES AND PROCESSES, PROPOSE REALISTIC, CAREFULLY CONSTRUCTED PAYMENT PLANS
- VERIFY EMPLOYMENT, ASSETS, AND TAX DOCUMENTS OF BORROWERS
- MARKET THE BRANCH WITHIN THE COMMUNITY TO ATTRACT BUSINESS
- OVERSEE FINANCIAL REPORTS FOR TAXES, REGULATORY AGENCIES, AND OTHER FINANCIAL GROUPS RELATING TO BRANCH FINANCE
- LOCATE FUGITIVE DEFAULTERS THROUGH TELEPHONIC AND DESKTOP INVESTIGATIONS, CALL AND FIELD CHASE DEFAULTERS TO RESTATE THEIR DUES
- MANAGE COLLECTION PROCESSES, IDENTIFY DEVIATIONS FROM PREDETERMINED PAYMENT PLANS, MAINTAIN RECORDS FOR LEGAL PROCEEDINGS
- INSTITUTE SUITABLE, TIMELY LEGAL ACTION, IF NEEDED.
LEAD TEACHER
THE GODDARD SCHOOL
COLLIERVILLE, TN, USA
2020 - 2021
- MAINTAIN ONGOING, OPEN COMMUNICATION WITH PARENTS AND CAREGIVERS
- PROVIDE A CLASSROOM ENVIROMENT THAT ENCOURAGES PARTICIPATION & REFLECTS THE CHILDREN'S LEARNING AND GROWTH
- PLAN PERIODICAL PARENT CONFERENCES TO DISCUSS CHILDREN'S DEVELOPMENTAL PROGRESS, NEEDS, & INTERESTS
- COLLABORATE WITH CHILDREN'S FAMILIES TO ENSURE A SMOOTH TRANSITION FROM HOME TO CHILD CARE SETTING
- CREATE WEEKLY LESSON PLANS AND IMPLEMENT AN AGE-APPROPRIATE CURRICULUM THAT NURTURES AND STIMULATES ALL DOMAINS OF CHILD DEVELOPMENT
LEAD TEACHER & SAFETY COORDINATOR
FAITH PRE-SCHOOL ACADEMY
OLIVE BRANCH, MS, USA
2018 - 2020
- CREATE AND IMPLEMENT SAFETY PLANS WHILE ENSURING THAT THEY ARE BEING FOLLOWED DAILY
- CONDUCT SAFETY OBSERVATION REPORTS ON A REGULAR BASIS
- EDUCATE STAFF ON SAFETY STANDARDS AND EXPECTATIONS
- MAINTAIN DOCUMENTATION OF THE COMPANY'S SAFETY PROCEDURES, ACCIDENTS, & RELATED EVENTS
- PROVIDE A CLASSROOM ENVIROMENT THAT ENCOURAGES PARTICIPATION & REFLECTS THE CHILDREN'S LEARNING AND GROWTH
- PLAN PERIODICAL PARENT CONFERENCES TO DISCUSS CHILDREN'S DEVELOPMENTAL PROGRESS, NEEDS, & INTERESTS
- COLLABORATE WITH CHILDREN'S FAMILIES TO ENSURE A SMOOTH TRANSITION FROM HOME TO CHILD CARE SETTING
- CREATE WEEKLY LESSON PLANS AND IMPLEMENT AN AGE-APPROPRIATE CURRICULUM THAT NURTURES AND STIMULATES ALL DOMAINS OF CHILD DEVELOPMENT
CUSTOMER SERVICE & FINANCIAL REPRESENTATIVE
ROSS DOWNING CHEVROLET
HAMMOND, LA, USA
2017 - 2018
- MANAGE HIGH VOLUME OF IMCOMING CALLS & EMAILS
- MEET PERSONAL/CUSTOMER SERVICE TEAM SALES TARGETS AND CALL HANDLING QUOTAS
- BUILD SUSTAINABLE RELATIONSHIPS WITH CUSTOMERS THROUGH OPEN AND INTERACTIVE COMMUNICATION
- HANDLE CUSTOMER COMPLAINTS, PROVIDE APPROPRIATE SOLUTIONS AND ALTERNATIVES; FOLLOW UP TO ENSURE RESOLUTION
- MANAGE HIGH VOLUME OF LARGE CASH PURCHASES AND CREDIT CARD SALES
- STOCK, FILE, & DOCUMENTE VEHICLE INVENTORY
Education
High School Diploma -
PONCHATOULA HIGH SCHOOL
Ponchatoula, LA2013
Skills
- Management
- Credit Understanding
- Supervision and Training
- Time & Classroom Management
- Expert in Customer Service
- Expert In Microsoft Office
- Leadership Team Building
- Versatile and Enthusiastic while adapting to change
- Planning and Organizational skills while multi-tasking under high-volume
- Sales
- Excellent reasoning and negotiating skills
- Insurance Verification
- Highly Proficient in Medical Terminology and Coding
- Cpr Certified
- Data analysis
Timeline
Medical Office Assistant
The Women's Clinic at the Grove & Viva Medical Aesthetics and Hormones
11.2022 - 05.2025
OPERATIONS MANAGER
UNIVERAL FAIRS
2020 - 2025
BRANCH MANAGER
TOWER LOAN
2022 - 2022
LEAD TEACHER
THE GODDARD SCHOOL
2020 - 2021
LEAD TEACHER & SAFETY COORDINATOR
FAITH PRE-SCHOOL ACADEMY
2018 - 2020
CUSTOMER SERVICE & FINANCIAL REPRESENTATIVE
ROSS DOWNING CHEVROLET
2017 - 2018
High School Diploma -
PONCHATOULA HIGH SCHOOL