Jasmine McNally
La Crosse,WI
Summary
Years of experience in patient care and customer service. Competent and fluent in electronic medical records, and general computer software. Honed skills in compassion, empathy, and teamwork, but also in work ethic, time management, and problem-solving. I work well within a team environment, but I can also take initiative and do good work on my own when needed. Known for a bubbly, positive personality, a willingness to learn, and the ability to adapt to any situation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Springbrook Village of LaCrescent
La Crescent, MN
02.2023 - 05.2024
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Assisted with special projects assigned by management when required.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Medical Assistant
Gundersen Health System
Onalaska, WI
02.2021 - 07.2022
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Explained treatment procedures and physicians' instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized patient charts before each day's clinic sessions began.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Processed orders for medical supplies and lab equipment.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Administered injections, medications and treatments as directed by the physician.
Patient Care Technician
Traditions of LaCrescent
La Crescent, MN
01.2020 - 01.2021
- Instructed new employees on proper techniques of performing daily tasks.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Helped create a safe environment by following infection control policies.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Administered medications and educated patients and families on correct at-home administration.
- Provided emotional support for patients and families during difficult times.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Answered patient call signals and signal lights to determine patients' needs.
Education
Associate of Applied Science - Respiratory Therapy
Western Technical College
La Crosse, WI05-2025
Technical Diploma - Medical Assistant
Western Technical College
La Crosse, WI12-2020
Skills
- Electronic charting
- Appointment scheduling
- Time management
- Multitasking and prioritization
- Verbal and written communication
- Documentation and reporting
- Positive and professional
- Disease prevention
- Vital signs monitoring
- Clinical documentation
- Self-management
- HIPAA compliance
- Patient care
- Medical terminology
- Clinical medical assistance
- Healthcare compliance
- Problem-solving
Languages
Spanish
Native/ Bilingual
Certification
- CPR Certified
Special Additions
- Through school I volunteered throughout the year in many events to name a few: Chicken Q for the WSRC, Country Boom, Rotary Lights for the RT Club.
- Chosen based off of my performance in school and was invited to compete in the Top Gun RT challenge at Mayo Rochester this coming Spring.
References
References available upon request.
Timeline
Receptionist
Springbrook Village of LaCrescent
02.2023 - 05.2024
Medical Assistant
Gundersen Health System
02.2021 - 07.2022
Patient Care Technician
Traditions of LaCrescent
01.2020 - 01.2021
Associate of Applied Science - Respiratory Therapy
Western Technical College
Technical Diploma - Medical Assistant
Western Technical College