Jasmine Mentzer
Marietta,PA
Summary
Highly reliable bartender with a strong focus on customer service and team support. Experienced in managing bar operations and enhancing guest experiences. Ready to leverage multitasking abilities to contribute to a thriving hospitality team.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Bartender/Server
HMS Host International
Middletown, PA
11.2023 - Current
- Provided exceptional customer service, enhancing guest experiences and fostering repeat business.
- Ensured strict adherence to drinking regulations by verifying identification of patrons and VIPs.
- Opened and occasionally closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Regularly cleaned and sanitized bar area, beer and wine refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Lead Bartender
Marcos's Pizza
Marietta, PA
08.2018 - 11.2022
- Supervised daily operations of bar, ensuring efficient workflow and customer satisfaction.
- Developed specialty cocktail menu, enhancing beverage offerings and boosting customer engagement.
- Managed inventory control, optimizing stock levels to reduce waste and ensure availability of key ingredients.
Crew Chief
IHOP
Lancaster, PA
05.2018 - 09.2018
- Supervised team operations to ensure efficient service and adherence to quality standards.
- Coordinated shift schedules to optimize labor resources during peak service hours.
- Collaborated with other supervisors to address workflow challenges and develop innovative solutions.
- Implemented process improvements that reduced wait times and increased customer satisfaction.
Home Health Aide
America's Home Heath Service
Willow Street, PA
02.2018 - 06.2018
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health status, reporting changes to healthcare professionals.
- Developed positive relationships with clients, enhancing emotional well-being and trust.
- Maintained cleanliness and organization of client living spaces to promote health standards.
Bar Server
La Piazza Restaurant
Lititz, PA
04.2016 - 06.2017
- Provided exceptional customer service in fast-paced environment, ensuring timely order delivery and guest satisfaction.
- Maintained cleanliness and organization of dining area, contributing to positive dining experience for patrons.
- Collaborated with kitchen staff to ensure accurate order fulfillment, minimizing errors during peak hours.
Education
GED -
Warwick High School
Lititz, PASkills
- Highly reliable and dependable
- Outgoing personality
- Strong multitasking
- Customer service
Accomplishments
- Won "Employee of the Month" Award at Ihop for my constant dependability and quick advancement in short amount of time.
- Supervised team of 20+ staff members at Marco's and IHOP.
Certification
- RAMP Certification
- CHHA - Certified Home Health Aide
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Bartender/Server
HMS Host International
11.2023 - Current
Lead Bartender
Marcos's Pizza
08.2018 - 11.2022
Crew Chief
IHOP
05.2018 - 09.2018
Home Health Aide
America's Home Heath Service
02.2018 - 06.2018
Bar Server
La Piazza Restaurant
04.2016 - 06.2017
GED -
Warwick High School