Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jasmine Mentzer

Marietta,PA

Summary

Highly reliable bartender with a strong focus on customer service and team support. Experienced in managing bar operations and enhancing guest experiences. Ready to leverage multitasking abilities to contribute to a thriving hospitality team.

Overview

1
1
Certification
10
10
years of professional experience

Work History

Bartender/Server

HMS Host International
Middletown, PA
11.2023 - Current
  • Provided exceptional customer service, enhancing guest experiences and fostering repeat business.
  • Ensured strict adherence to drinking regulations by verifying identification of patrons and VIPs.
  • Opened and occasionally closed the bar according to established procedures, ensuring preparedness for each shift.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Regularly cleaned and sanitized bar area, beer and wine refrigeration and storage areas.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Lead Bartender

Marcos's Pizza
Marietta, PA
08.2018 - 11.2022
  • Supervised daily operations of bar, ensuring efficient workflow and customer satisfaction.
  • Developed specialty cocktail menu, enhancing beverage offerings and boosting customer engagement.
  • Managed inventory control, optimizing stock levels to reduce waste and ensure availability of key ingredients.

Crew Chief

IHOP
Lancaster, PA
05.2018 - 09.2018
  • Supervised team operations to ensure efficient service and adherence to quality standards.
  • Coordinated shift schedules to optimize labor resources during peak service hours.
  • Collaborated with other supervisors to address workflow challenges and develop innovative solutions.
  • Implemented process improvements that reduced wait times and increased customer satisfaction.

Home Health Aide

America's Home Heath Service
Willow Street, PA
02.2018 - 06.2018
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Monitored client health status, reporting changes to healthcare professionals.
  • Developed positive relationships with clients, enhancing emotional well-being and trust.
  • Maintained cleanliness and organization of client living spaces to promote health standards.

Bar Server

La Piazza Restaurant
Lititz, PA
04.2016 - 06.2017
  • Provided exceptional customer service in fast-paced environment, ensuring timely order delivery and guest satisfaction.
  • Maintained cleanliness and organization of dining area, contributing to positive dining experience for patrons.
  • Collaborated with kitchen staff to ensure accurate order fulfillment, minimizing errors during peak hours.

Education

GED -

Warwick High School
Lititz, PA

Skills

  • Highly reliable and dependable
  • Outgoing personality
  • Strong multitasking
  • Customer service

Accomplishments

  • Won "Employee of the Month" Award at Ihop for my constant dependability and quick advancement in short amount of time.
  • Supervised team of 20+ staff members at Marco's and IHOP.

Certification

  • RAMP Certification
  • CHHA - Certified Home Health Aide

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Bartender/Server

HMS Host International
11.2023 - Current

Lead Bartender

Marcos's Pizza
08.2018 - 11.2022

Crew Chief

IHOP
05.2018 - 09.2018

Home Health Aide

America's Home Heath Service
02.2018 - 06.2018

Bar Server

La Piazza Restaurant
04.2016 - 06.2017

GED -

Warwick High School
Jasmine Mentzer