Jasmine Mercier
Durham,NC
Summary
Qualified anesthesia technician highly trained in anesthesia processes, equipment and safety standards. Careful to track patients' responses and quickly intervene to manage symptoms. Confident in handling routine and emergency situations. Highly educated anesthesia tech offering top-notch skills in patient treatment planning. Regularly assesses medical equipment for issues and flaws. Stays calm in emergency situations. Over 2 years of experience working with patients and medical staff in operating room of hospital.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Service Associate
Duke Medical Center
03.2021 - Current
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Provided exceptional customer service while resolving patient complaints or concerns in a professional manner that maintained trust in the facility''s services.
- Provided excellent customer service to patients and medical staff.
- Assisted in the management of patient waitlists and coordinated urgent appointments for patients requiring immediate care.
Certified Nursing Assistant
Duke Medical Center
03.2021 - Current
- Followed directions of licensed nurses to administer medications and treatments.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Associate of Applied Science - Anesthesia Tech
Durham Technical Community College
Durham, NC05.2024
High School Diploma -
Ellenwood Academy
Florida City, FL02.2018
Skills
- Schedule Coordination
- Financial Recordkeeping
- Medical History Documentation
- Insurance verifying
- Caring and Empathetic
- Heartsaver CPR AED (CPR AED)
Certification
- CNA - Certified Nurse Assistant
- BLS
- ACLS
Timeline
Patient Service Associate
Duke Medical Center
03.2021 - Current
Certified Nursing Assistant
Duke Medical Center
03.2021 - Current
Associate of Applied Science - Anesthesia Tech
Durham Technical Community College
High School Diploma -
Ellenwood Academy