Jasmine Merritt
Waycross,GA
Summary
Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.
Overview
6
6
years of professional experience
Work History
Retail Merchandiser
Tab Retail Remodeling
01.2022 - Current
- I build counters and stock shelves as well as set mods
- I break down counters and rebuild racks
- I have experience with light construction as well as power tools and warehouse work
- Demonstrated self-reliance by meeting and exceeding workflow needs
Cna
Baptist Village
01.2021 - 09.2021
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor
- Documents actions by completing forms, reports, logs, and records
Customer Service Agent
ERC
08.2018 - 12.2021
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
High School Diploma -
Ware County High
Waycross, GA09.2021
Skills
- Visual Merchandising
- Plan-o-gram creation
- Merchandise planning
- Interior and exterior displays
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Payment Processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Order Processing
- Team Development
- Documentation
- Microsoft PowerPoint
Timeline
Retail Merchandiser
Tab Retail Remodeling
01.2022 - Current
Cna
Baptist Village
01.2021 - 09.2021
Customer Service Agent
ERC
08.2018 - 12.2021
High School Diploma -
Ware County High
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