Heather Miner
Citrus Springs,FL
Summary
Successful customer care specialist with many years addressing inbound and outbound calls. Knowledgeable and dedicated to providing a problem solving assist to customers. Upbeat and professional. Enjoys resolving customer issues.
Overview
30
30
years of professional experience
Work History
Customer Care Representative
Onesupport
07.2017 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Logged call information and solutions provided into internal database.
Customer Service Representative
Arise
03.2016 - 04.2017
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on current promotions, upgrades or new offerings available.
Parts Delivery Driver
Gulf Coast Ford
04.1998 - 06.2001
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Pulled parts off store shelves to fill customer orders.
- Checked parts computer for stock items and initiated special orders.
Swing Shift Manager
McDonald's
03.1995 - 04.1998
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High School Diploma -
Narrow Road
Citrus Springs, FL05.1998
Skills
- Information Extraction
- Data Evaluation
- Customer Relations
- Online Chat
- Inbound Customer Service
- Customer Relationship Management
- Livechat Messaging
- Problem Resolution
- Calm and Professional Under Pressure
Hobbies
In my downtime I enjoy spending time with my family paddle boarding, or reading a good book. I love a great adventure!
Timeline
Customer Care Representative
Onesupport
07.2017 - Current
Customer Service Representative
Arise
03.2016 - 04.2017
Parts Delivery Driver
Gulf Coast Ford
04.1998 - 06.2001
Swing Shift Manager
McDonald's
03.1995 - 04.1998
High School Diploma -
Narrow Road
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