Jasmine M Mcduffie
Tacoma,WA
Summary
Enthusiastic assistant manager offers several years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about operations and best practices to maintain effective operational output.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Trappers Sushi & Co.
Puyallup, Washington
07.2026 - Current
- Coordinated front-of-house staff schedules and shift coverage for Trappers Sushi & Co.
- Monitored guest service standards and resolved customer concerns with professionalism.
- Trained new team members on menu knowledge and service procedures.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Enforced cleanliness, food safety, and sanitation standards throughout the restaurant.
- Communicated with kitchen staff to manage order flow and timing.
- Prepared opening and closing tasks for smooth restaurant operations.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Monitored inventory levels and placed orders for new stock.
- Assisted with inventory checks for seafood, rice, sauces, and restaurant supplies.
- Identified opportunities for cost savings and operational efficiency improvements.
Lead Nutrition Assistant
MultiCare Auburn Medical Center
Auburn, WA
10.2025 - 07.2026
- Prepared patient meal trays following diet orders at Auburn Medical Center.
- Guided patients in selecting menu options and addressing nourishment needs.
- Coordinated with nursing staff on patient meal timing and diet changes.
- Verified special diets and allergies before tray assembly.
- Cleared meal carts to ensure timely meal service and sanitation in the kitchen. and sanitized service areas in hospital kitchen.
- Delivered meals and snacks to patient rooms across MultiCare Auburn Medical Center units.
- Oversaw food storage areas to maintain proper temperature, sanitation, and stock rotation.
- Cleared meal carts and sanitized service areas in hospital kitchen.
Beverage Shift Manager
Emerald Queen Casino and Hotel
Tacoma, WA
07.2023 - 07.2026
- Supervised a beverage team across the casino floor and hotel outlets during shift operations.
- Coordinated staff schedules, breaks, and coverage for Emerald Queen Casino beverage service.
- Monitored alcohol compliance and enforced responsible service standards throughout beverage areas.
- Trained new servers and bartenders on guest service and beverage procedures.
- Resolved guest concerns and supported smooth service during busy casino periods.
- Streamlined workflow between bar staff, kitchen staff, waitstaff, and management team to improve service efficiency.
- Assign tasks to bartenders and servers throughout the shift to maximize efficiency.
- Assessed inventory levels to ensure bar supply availability and reorder supplies for bars and service stations.
- Created and promoted weekly beverage specials to boost customer engagement and drive sales. in order to boost sales revenues.
- Evaluated employee performance and delivered constructive feedback to support skill development.
Food and Beverage Supervisor
Muckleshoot Casino
Auburn, WA
03.2021 - 07.2023
- Monitored floor operations to maintain smooth service in Muckleshoot Casino venues.
- Coordinated opening and closing tasks for restaurants, bars, and banquet areas.
- Resolved guest concerns with courteous service and prompt follow-up.
- Inspected cleanliness, sanitation, and presentation throughout food and beverage areas.
- Managed daily labor assignments and shift coverage for casino hospitality teams.
- Trained team members on service standards, safety procedures, and guest handling.
- Trained new hires in proper food handling techniques and safety regulations.
- Coached and mentored employees, enhancing job performance and service quality.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
- Analyzed employee feedback surveys to identify improvement opportunities in dining experience.
Food and Beverage Server
Muckleshoot Casino
Auburn, Washington
03.2016 - 03.2021
- Greeted casino guests with friendly, attentive beverage service
- Took food and drink orders across gaming floor and dining areas
- Delivered meals and beverages promptly to guest tables
- Answered menu questions and recommended food and drink selections
- Coordinated with kitchen and bar staff on order accuracy
- Maintained clean, stocked service stations and dining areas
- Followed responsibly alcohol service and casino guest service standards
- Provided exceptional service to the high volume of daily customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Resolved customer complaints professionally, maintaining composure under pressure to ensure guest satisfaction.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
Education
Insight School of WA
Bellevue, WASkills
- Restaurant operations
- Guest service
- Food safety compliance
- Staff scheduling
- Labor management
- Inventory control
- Vendor ordering
- Cash management
- Employee training
- Staff recruitment
- Team leadership
- Operational efficiency
- Revenue analysis
- Client engagement
- Problem solving
- Conflict resolution
- Effective communication
- POS systems
Timeline
Assistant General Manager
Trappers Sushi & Co.
07.2026 - Current
Lead Nutrition Assistant
MultiCare Auburn Medical Center
10.2025 - 07.2026
Beverage Shift Manager
Emerald Queen Casino and Hotel
07.2023 - 07.2026
Food and Beverage Supervisor
Muckleshoot Casino
03.2021 - 07.2023
Food and Beverage Server
Muckleshoot Casino
03.2016 - 03.2021
Insight School of WA