Jasmine Mojica

Deliver excellent customer service by officially handling, inbound calls, resolving account inquiries processing transfers verifying account information and entering bank solutions to me. Client needs while meeting bank regulations and maintaining accuracy and confidentiality

• Manage client portfolios, ensure policy compliance, mitigate risks, and enhance client satisfaction.
• Optimized client portfolios at Geico, enhancing policy adherence and risk management.
• Elevated client retention by implementing tailored risk assessments and policy adjustments.

• Assist customers with enrollment forms, claims processing, and other tasks, ensuring accuracy and completeness.
• Process life insurance coverage and disability claims per policy guidelines, improving turnaround times.
• Coordinate benefits processing, including enrollments, terminations, and claims, enhancing workflow efficiency.
• Check accuracy and completeness of benefits applications and documents, reducing errors and delays.

• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Trained employees on duties, policies and procedures.
• Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.