Jasmine Montalvo
Albany
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Latham
09.2023 - Current
- Operated espresso machines and other coffee equipment efficiently.
- Maintained cleanliness and organization of the work area throughout shifts.
- Assisted customers with menu selections and provided product recommendations.
- Collaborated with team members to ensure smooth service during peak hours.
- Handled cash transactions and processed orders accurately at the register.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Trained new baristas on coffee preparation and customer service techniques.
- Developed training materials to enhance staff knowledge of beverages and equipment.
Cashier, Tea Tender
Untapped Nutrition
Albany
01.2022 - 08.2023
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of checkout area.
- Assisted customers with product inquiries and recommendations.
- Managed cash register, including handling cash and card payments.
- Stocked shelves with products, ensuring optimal presentation and availability.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Camp Counselor
JMU 4 Kids
Loudonville
06.2021 - 08.2021
- Monitored camper behavior and resolved conflicts using positive reinforcement techniques.
- Recognized and implemented safety standards to minimize incidents or accidents.
- Communicated effectively with parents about camper progress and events.
Education
Bachelor of Arts - Criminal Justice
University At Albany
Albany, NY05-2023
Master of Arts - Forensic Mental Health
Russell Sage
Albany, NY06-2026
Skills
- Customer service
- Inventory management
- Time management
- Multitasking and organization
- New hire training
- Team collaboration
- Effective communication
- Written communication
- Attention to detail
- Decision-making
- Problem-solving
- Active listener
- Calm demeanor
- Friendly and outgoing
- Positive and professional
- Excellent memory
Languages
English
Full Professional
American Sign Language
Elementary
Certification
- Citizen Opioid Responders (COR) and IU Online Naloxone/Narcan Training Program Certification
- Emerging Trends and Problem Gambling Certificate (NY OASAS)
- Allure and Risk of Gambling for Older Adults Certificate (NYS OASAS)
- Cultural Competency Certificate (NYS OASAS)
- Addressing the Use of Language and Stigma Towards Persons with Substance Use Disorders in the Healthcare Setting Certificate (NYS OASAS)
Accomplishments
- Magna Cum Laude
- UAlbany Spellman Academic Achievement Award 2022
- UAlbany Spellman Academic Achievement Award 2023
- UAlbany Dean's List (2021-2023)
Timeline
Barista
Starbucks
09.2023 - Current
Cashier, Tea Tender
Untapped Nutrition
01.2022 - 08.2023
Camp Counselor
JMU 4 Kids
06.2021 - 08.2021
Bachelor of Arts - Criminal Justice
University At Albany
Master of Arts - Forensic Mental Health
Russell Sage