Jasmine Monteith
Charlotte,NC
Summary
Efficient billing professional with 10 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
12
12
years of professional experience
Work History
Patient Access Specialist
Novant Health
Charlotte Nc
03.2025 - Current
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification and eligibility checks to streamline patient access services.
- Implemented process improvements, enhancing workflow efficiency within the patient access department.
- Trained new staff on systems and protocols, fostering a collaborative team environment focused on quality care.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
Billing Specialist
Republic Services
Charlotte, NC
08.2021 - 02.2025
- Resolved billing discrepancies to promote accurate invoicing.
- Assisted customers with billing inquiries and delivered prompt responses to boost satisfaction.
- Tracked customer accounts to identify and fix billing errors.
- Provided high-quality customer service while fostering strong client relationships.
- Collaborated with various departments to verify accurate billing information.
- Reviewed customer accounts to ensure payment accuracy.
- Utilized data entry skills to systematically document statements.
- Oversaw outstanding invoices and executed collection tasks.
Customer Service Manager
Harris Teeter
Charlotte, NC
08.2018 - 12.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Financial Crimes Investigator
Truist Bank
Charlotte, NC
07.2018 - 02.2021
- Analyzed financial statements, bank records and government databases to identify fraud and other instances of financial crimes.
- Identified assets of suspects in order to freeze and seize assets.
- Recognized control failures in bank processes, procedures and customer decisions and categorized losses.
- Conducted interviews with suspects and filed reports of findings.
- Reviewed transactions and receipts to identify any suspicious activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Financial Crimes Analyst
SunTrust
Charlotte, NC
11.2014 - 05.2018
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- Used relevant financial technology to generate reports and recommended courses of action to upper management.
- Collected data from other divisions to support quarterly forecasts.
- Analyzed and processed project specifics before capital deployments.
- Created and maintained precise and accurate models, charts and reports.
- Tracked prices, yields and other trends to correctly interpret impacts on investment programs.
Education
Bachelors - Finance
Queens University of Charlotte
Charlotte, NC05.2013
High School Diploma -
Vance High School
Charlotte, NC06.2008
Skills
- Processed invoices efficiently
- Assisted in managing claims effectively
- Posted payments accurately
- Facilitated conflict resolution among team members
- Supported leadership initiatives
- Delivered excellent customer service
- Applied critical thinking to solve problems
- Maintained organized workspaces
- Managed time effectively to meet deadlines
- Communicated effectively with clients
- Promoted guest satisfaction through attentive service
- Handled cash transactions responsibly
Timeline
Patient Access Specialist
Novant Health
03.2025 - Current
Billing Specialist
Republic Services
08.2021 - 02.2025
Customer Service Manager
Harris Teeter
08.2018 - 12.2021
Financial Crimes Investigator
Truist Bank
07.2018 - 02.2021
Financial Crimes Analyst
SunTrust
11.2014 - 05.2018
High School Diploma -
Vance High School
Bachelors - Finance
Queens University of Charlotte