Jasmine Moody
Dallas,TX
Summary
Honest, collaborative, and customer service oriented professional with strong leadership skills. Able to serve clients, advocate for services and solve challenging issues for vulnerable populations. Develop and encourage cooperative relationships and work within established standards, principles, and ethics of the organization.
Overview
8
8
years of professional experience
Work History
INBOUND CALL CENTER REP
CMI GROUP
Remote
03.2023 - 04.2025
- Answered incoming customer calls regarding product inquiries, orders, complaints, and general customer service.
- Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services.
- Provided accurate information about products or services to customers.
- Verified accuracy of data entered into the system prior to submitting order forms.
- Maintained records of customer interactions and transactions for future reference.
- Listened attentively to customer concerns and provided appropriate solutions within the time limits.
CALL CENTER AGENT
AEGIS
Remote
08.2020 - 02.2023
- Provided technical support to customers via phone and email.
- Resolved customer inquiries in a timely manner.
- Created detailed reports of customer issues for further review.
- Assisted customers with product information, pricing, billing, and troubleshooting.
- Maintained an up-to-date knowledge of products and services offered by the company.
- Handled escalated customer service issues with professionalism and empathy.
- Conducted follow-up calls to ensure customer satisfaction.
Customer Service Representative
Convergys
Remote
09.2017 - 07.2020
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma - undefined
MARSHALL HIGH SCHOOL
01.2014
Skills
- Customer Service
- Data Entry
- Technical Support
- Quality Assurance
- Account updating
- Payment Processing
- Call controlling
- Data Gathering
- Answering questions
- Report Preparation
- Providing customer support
Timeline
INBOUND CALL CENTER REP
CMI GROUP
03.2023 - 04.2025
CALL CENTER AGENT
AEGIS
08.2020 - 02.2023
Customer Service Representative
Convergys
09.2017 - 07.2020
High School Diploma - undefined
MARSHALL HIGH SCHOOL