Jasmine M. Turner
Poughkeepsie
Summary
Dynamic hospitality professional with extensive experience at Hudson & Packard, excelling in staff supervision and customer service excellence. Proven track record in team development and cash management, ensuring exceptional guest experiences and operational success. Adept at training new staff and maintaining high service standards in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Lead and supervise waitstaff
Hudson & Packard
Poughkeepsie
10.2020 - Current
- Lead and supervise waitstaff, ensuring proper service standards are maintained
- Mentor and train new servers on restaurant procedures, menu knowledge and customer service skills
- Act as a liaison between waitstaff and kitchen, ensuring smooth communication and timely delivery of food
- Ensure the dining area is clean, well-organized and ready for service
- Assist with opening and closing procedures, including balancing cash drawers and securing the restaurant
- Resolve customer concerns and address issues as presented
Bar Staff
Hotel Kinsley
Kingston
10.2019 - 09.2020
- Responsible for prep and organization of the bar, tending to bar patrons, and making drinks for the dining room as well.
Server/Bartender/Manager
Market St. Restaurant
Rhinebeck
05.2015 - 10.2019
- Brought on as a server, quickly advanced to bartending, and then into management
- Responsible for day to day operations, to include overall success of service, guest satisfaction and experience, employee hiring and training
- Manages reservations, payroll, inventory, as well as short and long-term maintenance requirements
Bartender and Server
Arielle Bistro
Rhinebeck
02.2014 - 05.2015
- Responsible for guest experience and cashing out sales at the end of the night
Server
Foster’s Coach House Tavern
Rhinebeck
04.2011 - 02.2014
- Responsible for guest experience in dining room and production in salad and dessert preparation
Education
Business Administration -
Dutchess Community College
Poughkeepsie, N.Y06.2015
The Culinary Institute of America
Hyde Park, N.Y04.2011
Regents Diploma -
F.D.R High School
Hyde Park, N.Y06.2009
Culinary Certificate Program Graduate -
Dutchess County Boces
Poughkeepsie, N.Y06.2009
Skills
- Staff supervision
- Menu expertise
- Customer service excellence
- Cash management
- Inventory control
- Team development
Timeline
Lead and supervise waitstaff
Hudson & Packard
10.2020 - Current
Bar Staff
Hotel Kinsley
10.2019 - 09.2020
Server/Bartender/Manager
Market St. Restaurant
05.2015 - 10.2019
Bartender and Server
Arielle Bistro
02.2014 - 05.2015
Server
Foster’s Coach House Tavern
04.2011 - 02.2014
Business Administration -
Dutchess Community College
The Culinary Institute of America
Regents Diploma -
F.D.R High School
Culinary Certificate Program Graduate -
Dutchess County Boces