Jasmine Neal
Jay Homes Inc First Care
Fresno,CA
12
Years of experience
1
Certification
DSP/ADMIN focused Administrator adept at maintaining productive and quality-driven environments. Specialize in employee relations, strategic planning, and report preparation. Skilled in transcending cultural differences.
Restaurant Manager/Cashier/Server Dynamic Restaurant Manager and Retail Professional with a proven track record of delivering exceptional customer service and ensuring seamless operations in fast-paced environments. Recognized for reliability and adaptability, consistently contributing to team success through effective cash handling, customer engagement, and strategic problem-solving. Expertise in managing tables and providing outstanding service, complemented by strong communication skills that foster collaboration and create a welcoming atmosphere. Committed to maintaining high standards of cleanliness and efficiency, ensuring an enjoyable dining experience for all patrons while driving operational excellence and achieving organizational goals.
Work History
DSP
1 Year 10 Months- Conducted recreational activities such as sports, arts and crafts, music. to promote overall wellbeing of the residents.
- Organized educational programs to help residents develop skills needed for independent living.
- Implemented behavior management strategies when needed for challenging behaviors.
DSP
5 Years 10 Months- Ensured compliance with all applicable laws, regulations, policies and procedures governing residential facilities.
- Coordinated transportation for appointments or outings for residents.
- Assisted with daily living activities such as bathing, dressing, grooming and meal preparation.
- Facilitated family visits by providing transportation services when necessary.
Direct Support Professional
6 Months- Documented behavior observations and incident reports, maintaining accurate case notes for care coordination
- Monitored safety conditions, responded calmly to crises, and de-escalated challenging behaviors
- Coordinated transportation, appointments, and community activities to promote stable daily engagement
Direct Support Professional
1 Year 2 Months- Assisted individuals with daily living skills to enhance independence and quality of life.
- Developed and implemented personalized care plans tailored to individual needs and preferences.
- Monitored and documented client progress, ensuring adherence to health and safety protocols.
- Collaborated with multidisciplinary teams to coordinate care and support for clients.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Life Skills Coach
2 Months- Produced handouts, activities, and presentations to align with learning goals.
- Designed specialized learning initiatives for individuals with developmental delays.
- Secured wheelchair tie-down systems in vehicles.
- Facilitated nourishment intake for clients with restricted abilities.
- Provided support to clients with toileting needs.
- Operated and maintained Hoyer lifts with precision.
- Ensured safe transit for participants of day program.
Administrator/House Manager
4 Months- Evaluated individual plans to uphold excellence in service outcomes.
- Managed precise recording of client attendance, progress notes, medications, and incident reports.
- Provided hands-on guidance and leadership to ensure staff followed established policies and procedures.
- Created work schedules to guarantee full shift coverage.
- Scheduled and coordinated residents' appointments, ensuring timely transportation to physicians' and therapy visits.
- Assessed regulatory changes to identify potential effects on provided services.
Manager/Server/Cashier
1 Year 4 Months- Managed inventory procurement, maintaining optimal stock levels for menu items.
- Implemented cost-control measures, reducing waste and improving overall profitability.
- Analyzed customer feedback to refine menu offerings and improve dining experience.
- Accomplished multiple tasks within established timeframes.
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring timely order delivery.
- Collaborated with kitchen staff to streamline food preparation processes.
- Resolved customer concerns promptly to enhance dining experience and satisfaction.
- Implemented best practices for maintaining cleanliness and organization of dining area.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer through diligent tracking and reconciliation.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
DSP
2 Years 8 Months- Assisted in developing and implementing individual service plans for residents.
- Provided direct care to residents, including personal hygiene and daily living skills.
- Encouraged positive behaviors through reward systems.
- Supervised medication administration according to doctor's orders.
Education
Some College (No Degree) - Business Management
Skills
Supplies Ordering
Policy writing
Financial Oversight
Administrative Support
Empathy development
Negotiation
Customer service
Work ethic and integrity
Customer assistance
Patience and empathy
Cash handling
Guest engagement
Professional appearance
Team leadership
Time management
Decision-making
Certification
- DSP 1 04/16
- DSP 2 03/17
- ICPT 04/19
- ARF Administrator
Timeline
Direct Support Professional
Jay Homes Inc First Care
04.2026 - CurrentRead More
Direct Support Professional
Hope for Youth Inc
02.2025 - 04.2026Read More
Life Skills Coach
The Arc Enrichment Center
12.2024 - 02.2025Read More
Administrator/House Manager
Psalms23
08.2024 - 12.2024Read More
Manager/Server/Cashier
Miss Netties Kitchen
04.2023 - 08.2024Read More
DSP
Monsevias Residential care
06.2021 - 04.2023Read More
DSP
Jay Homes INC
06.2017 - 04.2023Read More
DSP
E&S Residential
02.2015 - 10.2017Read More
Cambridge High School
Read More
Fresno City College
Some College (No Degree) from Business Management
Read More
References
References available upon request.
Education and Training
other,other