Hi, I’m
Jasmine Neilson
Orem
Summary
Dynamic customer service professional with a proven track record at Ambia Solar, excelling in account management and problem resolution. Skilled in CRM systems and data analysis, I foster strong relationships through effective communication and collaboration, enhancing customer satisfaction and driving team performance. Adaptable and detail-oriented, I thrive in fast-paced environments.
Overview
3
years of professional experience
Work History
Ambia Solar
Customer Service Representative
04.2024 - 01.2025
Job overview
- Assisted customers with account questions, billing concerns, and service solutions through phone, email, & text communications
- Built positive customer relationships by providing professional and personalized support
- Used CRM systems to manage customer cases, update records, and track resolutions
- Helped improve customer satisfaction through effective problem solving and follow-up communication
- Coordinated projects and appointments while maintaining strong attention to detail
- Resolved technical and service concerns quickly to improve first call resolution rates
- Demonstrated strong communication, multitasking, and sales support skills in a fast paced environment
IonSolar
Sales Support Specialist
09.2022 - 01.2024
Job overview
- Managed high-volume inbound and outbound customer communications
- Educated customers on services, account information, and next steps
- Maintained accurate customer records using CRM software
- Assisted with account management, billing questions, and issue resolution
- Built trust with customers through active listening and professional communication
- Worked closely with team members to meet company performance goals and improve customer experience
- Developed strong phone communication and relationship-building skills
Sunny Daycare
Teacher/Child Caregiver
01.2022 - 06.2022
Job overview
- Maintained open and professional communication with parents and guardians
- Managed multiple responsibilities while providing a safe and positive environment
- Built strong interpersonal and problem-solving skills through daily customer interaction
- Demonstrated patience, organization, and adaptability in a fast-paced setting
- Developed engaging lesson plans to enhance children's cognitive and emotional growth.
- Maintained a safe and stimulating classroom environment conducive to learning.
- Assessed student learning outcomes through observation and feedback, adapting strategies accordingly.
Education
Wasatch High SchoolHeber, UT
High School Diploma
12-2026
Skills
- Customer Service & Client Relations
- CRM Software
- Account Management
- Phone, Text & Email Communication
- Scheduling & Coordination
- Active Listening
- Problem Solving
- Multitasking
- Data Entry & Documentation
- Teamwork & Collaboration
- Microsoft Office & Computer Skills
- Time Management
- Professional Communication
Timeline
Customer Service Representative
Ambia Solar
04.2024 - 01.2025
Sales Support Specialist
IonSolar
09.2022 - 01.2024
Teacher/Child Caregiver
Sunny Daycare
01.2022 - 06.2022
Wasatch High School
High School Diploma