Jasmine Long
Lakeland,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Customer Service Relations Specialist
Christian Brothers Automotive Corporation
08.2023 - 08.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Company Truck Driver
Werner Enterprises
11.2021 - 02.2023
- Communicated effectively with customers regarding estimated arrival times, special requests, or issues encountered during transport.
- Kept accurate records of hours worked, miles driven, fuel expenses, and other required documentation for compliance purposes.
- Navigated challenging weather conditions safely while adhering to strict deadlines for time-sensitive deliveries.
- Improved safety records by strictly adhering to company policies and federal regulations during long-haul trips.
- Collaborated with dispatchers to coordinate delivery schedules, address any changes, and minimize delays effectively.
- Maintained impeccable driving record and history of zero incidents.
- Performed daily vehicle inspections before and after trips.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Built solid relationships with clients through consistent reliability and professionalism in all aspects of service delivery.
- Demonstrated strong organizational skills by maintaining a clean and clutter-free truck cab for improved efficiency during daily operations.
Scheduling Supervisor and Armed Officer
Patriot Security EOC
10.2018 - 09.2020
- Fostered collaboration among team members by encouraging open dialogue about scheduling preferences or concerns.
- Provided ongoing support and guidance to employees regarding schedule-related inquiries or concerns.
- Maintained accurate records of employee attendance, leave requests, and other time-sensitive data for payroll processing purposes.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Collaborated with management to develop strategic staffing plans that aligned with company goals and objectives.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Improved team coordination with regular security briefings and training sessions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Did regular uniform inspections, along with on-site trainings and work accident drug screenings.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Education
License -
Coastal Truck Driving School
Alexandria, LA08-2021
License -
Armed School Of Texas
Beaumont, TX03-2018
GED -
MGCCC
Gulfport, MS03-2001
Skills
- Written Communication
- Problem-solving abilities
- Team Leadership
- Professionalism
- Conflict Resolution
- CCTV Monitoring
- Security personnel training
- Security screening
- Law Enforcement Collaboration
- OSHA training
- Patrol operations
- Safety and security regulations
Experienced in the following secured posts
Port of Beaumont
8402ND Military Post
Administrative Post
CCTV Cameras for incoming and outgoing ships
Heavy Hall
Main Gate
Armed posts for Schools
Armed posts for local banks
Armed Security for bank atm servicing
Served as an Armed Officer for events
Served as a floating Supervisor for officer fill-ins
Secured posts for the Beaumont Courthouse
Timeline
Customer Service Relations Specialist
Christian Brothers Automotive Corporation
08.2023 - 08.2024
Company Truck Driver
Werner Enterprises
11.2021 - 02.2023
Scheduling Supervisor and Armed Officer
Patriot Security EOC
10.2018 - 09.2020
License -
Coastal Truck Driving School
License -
Armed School Of Texas
GED -
MGCCC