Jasmine Nichols
Mansfield,TX
Summary
Outgoing and hardworking professional accustomed to working with residents & management to address needs, maintain properties and drive profit and occupancy success. Skilled assistant property manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
9
9
years of professional experience
Work History
Assistant Community Property Manager
Portico Property Management
Arlington, TX
11.2023 - Current
- Coordinated tenant move-in and move-out procedures, ensuring that all paperwork was completed accurately and in a timely manner
- Enforced rental policies such as late fees and eviction notices when necessary
- Maintained detailed records of all financial transactions, including rent payments and maintenance costs
- Organized community events to promote positive relationships among tenants and encourage community involvement
- Handled resident complaints and expedited maintenance requests
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents
- Monitored resident contracts to ensure timely renewals were completed.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Processed evictions when necessary in accordance with state laws and procedures.
- Completed property FAS (final account statements)
- In-house / Agent Collection
- Delinquency Report & Notes
- Generating Renewals
Assistant Manager
Greystar
Dallas-Fort Worth, TX
03.2021 - 10.2023
- Assist the manager with administrative tasks such as preparing the budget, collecting rent, and sending tenant notices
- Oversee property upkeep, inspecting and scheduling make ready units, property contractors
- Manage tenant move-in and move-out processes, handing paperwork, evaluating applicants, and explaining policies
- Walking units and processing final move out statements
- Schedule showings of vacant units, advertise vacancies, and conduct tours
- Handled all security deposit refunds
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies
- Explained policies and procedures to tenants and enforced all rules
- Kept records of all correspondence with residents and tenants
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
- Maintained thorough, accurate and compliant records for internal and regulatory audits
- Coordinated general maintenance and repairs to keep facilities operational and attractive
- Property MAC professional.
Property Manager
City Gate Property Group
Fort Worth, TX
02.2021 - 03.2021
- Resman proficient
- Identified and quickly addressed any property requirements, closely following applicable regulations and owner requirements
- Managed and oversaw operations, maintenance, and improvement of residential property
- Met occupancy goals with strategic marketing plans
- Kept properties maintained with regular preventive maintenance
- Met with clients to negotiate management and service contracts, determine priorities, and discuss financial and operational status of properties
- Satisfied both tenants and owners, effectively managing relationships and handling routine needs
- Maintained financial targets by collecting fees consistently and budgeting effectively.
Assistant Property Manager
Wehner Multifamily LLC
Arlington, TX
02.2020 - 02.2021
- Coordinated general maintenance and repairs to keep facilities operational and attractive
- Explained policies and procedures to tenants and enforced all rules
- Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants
- Settled tenant conflicts effectively using communication and documentation
- Also following up with resident
- Kept records of all correspondence with residents and tenants
- Directed collection of more than $100,000 in monthly income with consistently high payment rates
- Processed move in and move out billing
- Processing collections
- Completed daily delinquency report.
Leasing Manager
Nelson Partners Property Management
Fort Worth, TX
11.2018 - 02.2020
- Created and managed effective marketing strategies
- Reviewed agent activities to check performance and optimize approaches
- Received, checked and processed applications for new leases
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies
- Marketed and advertised vacancies on media and advert channels to attract potential tenants
- Ran background checks on potential tenants to evaluate criminal records and credit statuses
- Provided potential tenants tours of properties
- Conducted surveys of the property market to obtain information on current trends
- Wrote and filed reports each day on current leasing activities
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction
- Inputted customer data into Onesite system, safeguarding financial and personal information to avoid breaches.
Leasing Agent
Gold Creek Aparments
Fort Worth, TX
12.2017 - 11.2018
- Encouraged prospective tenants to fill out applications after property tours
- Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features
- Conducted background checks on applicants
- Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages
- Contacted and followed up with tenants on renewal notices
- Created and managed effective marketing strategies
- Took prospective clients on property tours, answered questions and addressed concerns
- Received, checked and processed applications for new leases
- Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms, and document updates, payments and property maintenance services
- Managed daily and weekly marketing and leasing reports.
Floating Manager
Granite Management
Fort Worth, TX
09.2015 - 12.2017
- Oversaw budgeting process for two assigned properties
- Handled resident complaints and expedited all maintenance requests
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features
- Completed documents for outside agencies such as landlord references
- Contacted tenants to collect overdue rent or to discuss other important issues
- Oversaw daily operations, maintenance and administration of various properties
- Monitored and documented all income, including delinquencies
- Coordinated general maintenance and repairs to keep facilities operational and attractive
- Compiled delinquency reports to advise stakeholders on property status
- Updated tenant and unit information to keep current in housing database
- Solicited and analyzed bids for repairs, renovation and general maintenance.
Education
Tarrant County College District
Fort Worth, TXSkills
- Onesite
- Yardi
- Resman
- CRM
- Outlook
- Microsoft Office
- Yieldstar
- Customer service
- Multi-Family Property Management (7 years)
- Month End Closing Report
- Nationwide & Court Filing Evictions
- Final Account Statements
- In-house & Agency Collections
- Generating Renewals
- Resident Event Planning
- Accounting
- Account Reconciliation
- Appfolio
- Property Marketing
- Organized
- Documenting notes in system
Personal Information
Willing To Relocate: Anywhere
Timeline
Assistant Community Property Manager
Portico Property Management
11.2023 - Current
Assistant Manager
Greystar
03.2021 - 10.2023
Property Manager
City Gate Property Group
02.2021 - 03.2021
Assistant Property Manager
Wehner Multifamily LLC
02.2020 - 02.2021
Leasing Manager
Nelson Partners Property Management
11.2018 - 02.2020
Leasing Agent
Gold Creek Aparments
12.2017 - 11.2018
Floating Manager
Granite Management
09.2015 - 12.2017
Tarrant County College District