JASMINE OCHOA
Alamo
Summary
Adaptive professional with proven expertise in customer service and recruitment at Express Employment Professionals, adept at conflict resolution and customer retention strategies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Express Employment Professionals
McAllen
10.2025 - Current
- assisted claimants with UpToDate knowledge on website and claim details
- Developed and maintained strong customer relationships to foster loyalty and retention.
- offered empathetic responses, understood and addressed claimant's needs with care, which was crucial for building trust
Recruiter
Jacee Trucking
Alamo
01.2022 - 12.2024
- Sourced and screened candidates to fill roles efficiently and effectively.
- Developed job descriptions with hiring managers to ensure strong alignment.
- Enhanced candidate engagement through improved communication and social media outreach.
- Applied data-driven strategies to improve diversity and candidate quality.
Recruiter
Exceptional Staffing
Edinburg
02.2019 - 06.2020
- Expanded recruitment efforts, leading to reduced time-to-hire.
- Built strong candidate relationships to support long-term hiring pipelines.
Assistant Safety Coordinator / Accounts Payable
Driveline International
Alamo
09.2013 - 05.2018
- Implemented streamlined invoicing processes to improve payment accuracy and cash flow.
- Monitored safety compliance, improving workplace standards.
- Coordinated safety audits and maintained accounts payable records.
Customer Service Representative
Convergys Call Center
McAllen
01.2008 - 01.2009
- Handled high-volume inbound customer calls with professionalism and efficiency.
- Resolved billing issues and service complaints, improving customer satisfaction.
- Adhered to performance metrics including call handling time, quality, and customer feedback.
- Maintained accurate records of customer interactions in CRM systems.
Education
Accounting Certificate -
Southern Careers Institute
Pharr, TX11.2009
Skills
- Customer retention strategies
- Conflict resolution
- Call handling and issue resolution
- Record keeping
- Time management
- Attention to detail
- Bilingual communication
Certification
OSHA 30 Certified
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Express Employment Professionals
10.2025 - Current
Recruiter
Jacee Trucking
01.2022 - 12.2024
Recruiter
Exceptional Staffing
02.2019 - 06.2020
Assistant Safety Coordinator / Accounts Payable
Driveline International
09.2013 - 05.2018
Customer Service Representative
Convergys Call Center
01.2008 - 01.2009
Accounting Certificate -
Southern Careers Institute