Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Parker

Merrillville

Summary

Dynamic customer service professional with over 7 years of experience in data entry and multi-channel support (chat, email, phone), recognized for a strong commitment to accuracy and efficiency while delivering exceptional customer experiences. Proven expertise in leadership, quality assurance, and security management, including access control and auditing processes. Adept at fostering positive relationships with clients and team members, ensuring seamless operations and high satisfaction rates. Committed to continuous improvement and excellence in service delivery across all interactions.

Overview

4
4
years of professional experience

Work History

Armed Admin Security Officer

Marksman Security
Las Vegas, NV
05.2024 - 05.2025
  • Analyzed security footage from multiple cameras.
  • Ensured rapid and secure removal of all individuals.
  • Maintained safety of personnel and property.
  • Collaborated with management and local law enforcement.

Customer Support (Chat/Email)

DraftKings
Las Vegas-remote, NV
10.2022 - 10.2024
  • Utilized Zendesk and Salesforce CRM tools.
  • Utilized problem-solving skills to enhance user experience.
  • Logged an average of 55 support tickets per day.
  • Provided multi-channel support via email, chat, and social media.
  • Resolved inbound email inquiries within 5 minutes.

Supervisor

24-7 Intouch
Las Vegas- remote, NV
02.2022 - 03.2023
  • Conducted performance reviews.
  • Managed the customer service team.
  • Oversaw quality control procedures.
  • Conducted quality audits on team weekly to ensure compliance is followed by agents.
  • Ensured efficient team performance.
  • Supervised daily operations of 16-24 person teams.

Loan Processor

Enova International
Chicago-remote, IL
08.2022 - 02.2023
  • Maintained 100% compliance with institutional policies.
  • Processed over 300 loans each month.
  • Evaluated borrower financial information.
  • Accurately collected and verified documents.

Customer Support (Chat/Email)

Wynn Las Vegas
Las Vegas, NV
08.2021 - 11.2022
  • Built relationships with high-value clients.
  • Utilized Zendesk and Salesforce CRM tools.
  • Utilized problem-solving skills to enhance user experience.
  • Logged an average of 85 support tickets per day.
  • Collaborated with cross-functional teams.
  • Provided comprehensive troubleshooting assistance to customers.

Education

High School -

William A Wirt High School
IN, USA
06-2008

Skills

  • Contracts
  • Quality Assurance
  • Chat/Email/Phone
  • Leadership Experience
  • Customer Service
  • Loan Review/Processing
  • Casino/Sportsbook
  • Absence Management
  • Insurance
  • Technical Support
  • Data Entry

Timeline

Armed Admin Security Officer

Marksman Security
05.2024 - 05.2025

Customer Support (Chat/Email)

DraftKings
10.2022 - 10.2024

Loan Processor

Enova International
08.2022 - 02.2023

Supervisor

24-7 Intouch
02.2022 - 03.2023

Customer Support (Chat/Email)

Wynn Las Vegas
08.2021 - 11.2022

High School -

William A Wirt High School