Jasmine Pendell
Weidman,MI
Summary
Resourceful Front Desk Office Manager known for high productivity and efficient task completion. Specializes in customer service management, organizational communication, and scheduling coordination. Excels in time management, problem-solving, and adaptability to ensure smooth office operations and positive client interactions.
Overview
6
6
years of professional experience
Work History
Front Desk Office Manager
Comfort Inn & Suites
Mount Pleasant, MI
04.2023 - Current
- Trained and supervised front desk staff to deliver exceptional customer service.
- Coached staff on effective strategies to improve customer relations and service quality.
- Managed front desk operations and ensured smooth guest check-in processes.
- Responded to and resolved guest issues or complaints.
- Supervised front desk team to ensure effective issue resolution during guest interactions.
- Coordinated room assignments and maintained accurate reservation records.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Implemented streamlined procedures to enhance efficiency of front desk operations.
- Managed recruitment processes by conducting interviews and facilitating new employee onboarding.
Team Leader
Burger King
Caro, Michigan
06.2020 - 01.2022
- Led and mentored newly hired employees, enhancing their understanding of company programs.
- Assisted in training new crew members on daily tasks.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Managed inventory by proactively restocking supplies, ensuring operational readiness.
- Operated cash register and handled transactions efficiently.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food promptly to ensure timely guest satisfaction. for positive guest experiences.
- Maintained cleanliness and organization of the dining area and the kitchen.
- Resolved customer complaints effectively, contributing to improved guest satisfaction.
Education
High School Diploma -
Caro Community Schools
Caro, MichiganSome College (No Degree) - Early Childhood Education
Ferris State University
Big Rapids, MISkills
- Front desk management
- Reservation systems
- Hotel operations
- Reservation management
- Staff training
- Staff development
- Scheduling coordination
- Time management
- Inventory management
- Customer service
- Team leadership
- Conflict resolution
- Multitasking
- Attention to detail
- Multi-department management
Accomplishments
- Took a specialized leadership course out of CMU called the Rollie Denison Leadership Institute (RDLI)
Timeline
Front Desk Office Manager
Comfort Inn & Suites
04.2023 - Current
Team Leader
Burger King
06.2020 - 01.2022
High School Diploma -
Caro Community Schools
Some College (No Degree) - Early Childhood Education
Ferris State University