Jasmine Petterson
Baton Rouge,LA
Summary
Dedicated lead CSR with extensive experience in managing customer inquiries, ensuring satisfaction, and training new staff. Proven ability to enhance operational efficiency and foster positive guest experiences.
Results-driven professional with a strong background in customer service and team management. Skilled in training staff and resolving issues while maintaining high service quality standards. Committed to enhancing guest satisfaction and operational success. Motivated and adaptable leader with expertise in customer service and operational management. Known for exceptional communication and problem-solving skills, driving improvements in guest experiences and team performance.
Overview
7
7
years of professional experience
Work History
Lead CSR
Siegel Select
Baton Rouge, LA
09.2025 - Current
- Managed customer inquiries to ensure timely resolution and satisfaction.
- Trained new staff on operational procedures and customer service protocols.
- Monitored daily operations to maintain high standards of service quality.
- Processed transactions accurately, ensuring efficient customer service during high-volume periods.
- Assisted guests with check-in and check-out processes, ensuring accuracy and efficiency.
- Answered inquiries regarding hotel services, amenities, and local attractions to enhance guest experience.
- Coordinated with housekeeping and maintenance teams to address guest requests promptly and effectively.
- Monitored lobby area to ensure cleanliness and a welcoming environment for arriving guests.
- Collected room deposits, fees, and payments.
Direct Support Professional
Hanot Foundation
Stockton, CA
10.2023 - 09.2025
- Provided compassionate support to individuals with disabilities, fostering independence and enhancing quality of life.
- Assisted clients in daily living activities, promoting skill development and personal goal achievement.
- Implemented individualized care plans, ensuring adherence to specific needs and preferences of each client.
- Assisted individuals with daily living activities, enhancing independence and quality of life.
- Developed personalized care plans in collaboration with healthcare professionals to address individual needs.
- Monitored and documented client progress, ensuring compliance with care standards and protocols.
- Supported individuals with disabilities in daily living activities, fostering independence and dignity.
- Assisted in implementing individualized care plans tailored to unique needs of clients.
Front Desk Receptionist
H&r Block
Stockton, CA
11.2020 - 06.2024
- Implemented efficient filing systems to enhance record-keeping accuracy and accessibility.
- Resolved guest complaints promptly, fostering a positive hotel experience through effective communication.
- Oversaw daily cash handling procedures, ensuring security and accuracy in financial transactions.
- Developed strategies to streamline front desk workflows, improving overall efficiency of operations.
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Responded to guest inquiries, providing information on hotel amenities and local attractions.
- Implemented process improvements that streamlined daily operations and reduced wait times.
- Developed and maintained positive relationships with guests to foster loyalty and repeat visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Confirmed relevant guest information and payment methods to prevent fraud.
Front Desk Receptionist
Extended Stay America
Stockton, CA
05.2019 - 08.2023
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Assisted guests with inquiries, providing information on amenities and local attractions.
- Coordinated room assignments and maintained accurate reservations using PMS software.
- Trained new reception staff on operational procedures and customer service standards.
- Managed guest check-in and check-out processes, ensuring efficient and welcoming service.
- Resolved guest inquiries and complaints, enhancing overall satisfaction and retention.
- Coordinated room assignments using property management system to optimize occupancy rates.
- Trained new front desk staff on hotel policies and customer service protocols.
- Oversaw scheduling of front desk personnel, ensuring adequate coverage during peak hours.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
Education
Associate of Science - Business Management
Alameda City College
Alameda, CA06-2015
Skills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Active listening
- Verbal and written communication
- Money handling
- Problem resolution
- Microsoft Excel
- Call center experience
- Computer proficiency
Timeline
Lead CSR
Siegel Select
09.2025 - Current
Direct Support Professional
Hanot Foundation
10.2023 - 09.2025
Front Desk Receptionist
H&r Block
11.2020 - 06.2024
Front Desk Receptionist
Extended Stay America
05.2019 - 08.2023
Associate of Science - Business Management
Alameda City College