Jasmine Pruitt
Madison
Summary
Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude and a focus on contributing to company success. Results-oriented with a passion for building relationships and driving business growth.
Overview
11
11
years of professional experience
Work History
Overnight Stocker
Walmart
Madison
05.2024 - Current
- Stock freight accurately and consistently
- Reliable for overtime when asked
- Keep a clean area when worked in
Department Supervisor
Walmart
Madison
06.2022 - Current
- Deligate daily task.
- Observe production and show appreciation to workers.
- Work as a team, conduct photo orders, daily supervisor duties such price changes, features, modular etc.
- Maintain repairs for department and cleanliness through maintenance.
Customer Service Representative
AT&T
Madison
09.2018 - 05.2022
- My job is to provide five-star customer satisfaction to the customer acknowledge, empathize, and assure the customer I have the best resolution.
- I also make sure customer has the greatest and best product available to them and they are getting the best value out of their service.
Breakfast Attendant
Comfort Suites
Huntsville
05.2017 - 05.2018
- Ability to provide excellent customer service and a perfect complimentary breakfast.
- Maintain and clean breakfast area, lobby, elevator, and hallway.
- Maintain detail cleaning duties and keep record of kitchen inventory.
Night Auditor
La Quinta Inns & Suites
Madison
07.2015 - 01.2016
- Ability to act as manager on duty, and make executive decisions.
- Managed guest arrivals, including processing payments, noting requests and issuing room keys.
- Organized, confirmed, and conducted guest check ins/check outs.
- Made room reservations following requests, changes, and cancellations.
- Collaborated with maintenance, housekeeping, and management to resolve requests and issues efficiently.
- Completed shift reports each day detailing reservations check ins/check outs, charges, and any other information requested by management.
Education
High School Diploma -
Fayetteville Technical Community College
Fayetteville, North Carolina, NC05-2009
Some College (No Degree) - Business Management
Strayer University
Washington, NJSkills
- Customer service and care
- Freight handling
- Call center operations
- Time management
- Effective communication
- Attention to detail
- Flexible scheduling
- Product knowledge
- Complaint resolution
- Team collaboration
- Adaptability
- Refunds processing
- Active listening
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Overnight Stocker
Walmart
05.2024 - Current
Department Supervisor
Walmart
06.2022 - Current
Customer Service Representative
AT&T
09.2018 - 05.2022
Breakfast Attendant
Comfort Suites
05.2017 - 05.2018
Night Auditor
La Quinta Inns & Suites
07.2015 - 01.2016
High School Diploma -
Fayetteville Technical Community College
Some College (No Degree) - Business Management
Strayer University