Jasmine Raggs
Winter Haven,FL
Summary
Experienced Customer Service Representative with a strong focus on effective communication, both written and verbal. Known for active listening and analytical problem-solving skills. Quickly understands customer needs and provides tailored solutions to enhance their experience. Employs service-oriented behaviors and a deep understanding of customer desires to consistently build loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
Auto Customer Service Representative
GEICO
04.2016 - Current
- Operate in fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems.
- Adapting to changing deadlines, expectations.
- Assist with questions regarding coverages and claims process and set expectations for next steps.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service in an efficient manner.
- Strong time and call management skills in assisting members with insurance needs.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Demonstrated expert knowledge of auto insurance policies and coverages.
- Documented all findings in concise reports.
- Updated client records diligently, ensuring accurate information for future reference and communication.
Customer Service Supervisor
SYKES II
09.2014 - 04.2016
- Promoted positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Negotiated with clients with pricing and products for customer satisfaction and retention.
Education
Associate in Arts -
Polk State College
Winter Haven, FL06.2013
High School Diploma -
Chain of Lakes Collegiate High School
Winter Haven, FL06.2012
Skills
- Administrative
- Analytical
- Communication
- Leadership
- Conflict Management
- Teamwork
- Microsoft Applications
- Data Entry
- Detail-Oriented
- Active Listening
- Multitasking
- CRM Software Proficiency
- Empathy
- Time Management
Accomplishments
Gold Chairman’s Club
Additional Information
Active FL 2044 Personal Lines Agent License
Active FL 6-20 Adjuster-All Lines License
Timeline
Auto Customer Service Representative
GEICO
04.2016 - Current
Customer Service Supervisor
SYKES II
09.2014 - 04.2016
Associate in Arts -
Polk State College
High School Diploma -
Chain of Lakes Collegiate High School