Jasmine Randolph
Jacksonville
Summary
With over 7 years of experience in fast-paced environments, dedicated to meeting and exceeding expectations with every interaction. Well-organized, trustworthy, and always open to learning new life and work-related experiences. Enthusiastic, ambitious, and strong interpersonal skills to effortlessly connect with people and provide legendary service. Exceptional computer skills, including proficiency in major software and content creation. Aiming to utilize proven abilities to contribute to the growth of your company.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Citi
07.2023 - Current
- Guide customers through banking services and mobile banking tools to promote products and increase efficiency with lower face-to-face burden.
- Smoothly open, close and update accounts.
- Serve as first point of contact for clients, creating positive first impressions through friendly and expert customer service.
- Receive payment bills, verifying dates and amount due.
- Listen actively to complaints, feedback and feature requests for future improvement.
- Use open and closed questioning to obtain relevant information quickly.
- Recognize caller needs and recommended viable solutions.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
Administrative Assistant
1 Answer Away Bail Bonds
08.2021 - 07.2023
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Create, maintain, and enter information into databases.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Prepare conference or event materials, such as flyers or invitations.
- Keep records of customer interactions or transactions, complaints, or comments, as well as actions taken.
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
- Receive payment - cash and/or credit or debit transactions and record receipts for services.
- Excellent customer service experience - building rapport with clients.
- Manage projects or contribute to committee or team work.
Waitress/Server
Metro Diner
09.2016 - 07.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Use cash registers and credit card machines to cash out customers.
- Take and prepare to-go orders.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
High School Diploma -
Penn Foster High School
Scranton, PA05-2025
Skills
- Customer Service Expertise
- Multitasking and Organization
- Computer Literacy
- Time Management
Timeline
Customer Service Representative
Citi
07.2023 - Current
Administrative Assistant
1 Answer Away Bail Bonds
08.2021 - 07.2023
Waitress/Server
Metro Diner
09.2016 - 07.2019
High School Diploma -
Penn Foster High School
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