Jasmine Ray
Phoenix,AZ
Summary
Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in a new and challenging industry .
Overview
6
6
years of professional experience
Work History
Customer Service Phone Agent
Epiq
07.2023 - Current
- Helped large volume of customers every day regarding remediations, mediations and lawsuit payments with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed 60 inbound calls daily
Sales Account Executive
Yelp
01.2023 - 07.2023
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Identified sales growth opportunities by networking and building relationships with potential advertisers.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Managed 80 calls per day
Performing Loan Consultant
Shellpoint
01.2020 - 07.2022
- Handled homeowner calls while maintaining positive and helpful attitude
- Identified concerns, research issues, and provide solutions
- Processed mortgage payments and answered questions and concerns about mortgage, insurance and taxes.
- Managed over 80 customer calls per day
Customer Care Representative
Alight Solutions, Randstad
07.2017 - 01.2018
- Responded to customer needs through competent customer service and prompt problem-solving regarding health spending accounts
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Managed over 50 customer calls daily
Education
Bachelor’s Degree - Exercise Science
University of Louisville
05.2016
Skills
- Customer service
- Mortgage Servicing
- Computer/Technology
- De-escalation skills
- Typing
- Social Media marketing
- Interpersonal skills
- Complaint Handling
- Customer Relations
- B2B Sales
- Excellent People Skills
- Sales and Marketing
Timeline
Customer Service Phone Agent
Epiq
07.2023 - Current
Sales Account Executive
Yelp
01.2023 - 07.2023
Performing Loan Consultant
Shellpoint
01.2020 - 07.2022
Customer Care Representative
Alight Solutions, Randstad
07.2017 - 01.2018
Bachelor’s Degree - Exercise Science
University of Louisville
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