Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Rideout

Las Vegas

Summary

Dedicated professional with over 10 years of experience in retirement plan administration and customer service, specializing in the Retirement Contact Centre. Skilled in resolving 100% of participant inquiries on first contact, supporting plan sponsors with retirement benefits and investment choices, and ensuring compliance with IRS and ERISA regulations.

Overview

13
13
years of professional experience

Work History

Empower Retirement

Retirement Plan Specialists
06.2021 - 07.2025
  • Managed customer inquiries via phone in the Retirement Contact Centre, handling 40-60 calls daily regarding retirement plans (401(k), 403(b), 457), with 100% of inquiries resolved on first contact.
  • Provided detailed explanations of plan features, retirement benefits, and investment choices, assisting plan sponsors and participants with account maintenance, beneficiary updates, and plan administration.
  • Ensured adherence to IRS regulations, ERISA guidelines, and plan provisions, resolving complex participant inquiries efficiently.

Brokerage Specialist

Prudential Financial
03.2015 - 05.2021
  • Assisted plan sponsors and clients with investment management activities, including fund transfers, rebalancing, and retirement planning enhancements.
  • Addressed participant inquiries on eligibility, contribution limits, and plan features, providing clear information on retirement benefits.

Financial Crimes Analyst

Protiviti
07.2012 - 04.2014
  • Performed customer due diligence (CDD) to identify and mitigate risks, escalating complex cases to senior team members to enhance plan administration processes
  • Maintained accurate records of investigations and communicated findings to stakeholders, supporting regulatory adherence and fostering positive client relationships.

Education

Bachelor of Arts - Criminal Justice

University of Nevada
Las Vegas
6 2027

Skills

  • Proficient in Microsoft Office (Excel, Word), CRM software, and retirement plan record-keeping systems
  • Experienced in high-call-volume Retirement Contact Centre roles

Timeline

Empower Retirement

Retirement Plan Specialists
06.2021 - 07.2025

Brokerage Specialist

Prudential Financial
03.2015 - 05.2021

Financial Crimes Analyst

Protiviti
07.2012 - 04.2014

Bachelor of Arts - Criminal Justice

University of Nevada

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