Jasmine Riley
Arlington
Summary
Service-oriented professional that is familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Talented professional with great skills in relationship building, communication, and mechanical maintenance. Accomplishes performance targets consistently and maintains clean, professional vehicle. Physically fit for challenging work.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Delivery Driver
Amazon
Peoria
06.2025 - 10.2025
- Delivered packages efficiently within designated routes and timelines.
- Communicated with customers regarding delivery status and any issues.
- Operated delivery vehicle safely and adhered to traffic regulations.
- Collaborated with team members to optimize delivery schedules and routes.
- Inspected packages for damage before loading onto delivery vehicle.
- Utilized handheld devices for tracking deliveries and obtaining customer signatures.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
Guest Relations Manager
Holiday Inn Express Hotel
Cleveland
05.2022 - 12.2022
- Managed guest check-in and check-out processes efficiently.
- Resolved guest complaints and inquiries in a timely manner.
- Coordinated with housekeeping to ensure room readiness for guests.
- Trained staff on customer service best practices and hotel policies.
- Developed and implemented guest satisfaction surveys for feedback collection.
- Oversaw special requests and arrangements for VIP guests or events.
- Maintained knowledge of local attractions to assist guests effectively.
- Developed strategies for managing peak periods at the front desk by utilizing additional staff resources.
- Maintained accurate and up-to-date personnel files to comply with local and federal laws and regulations.
- Created monthly reports on departmental performance, highlighting successes, challenges, and opportunities for improvement.
- Developed specific goals and plans to prioritize, organize and accomplish work.
- Identified potential operational issues that could impact guest satisfaction levels.
Home Health Aide
Help at Home
Peoria
12.2021 - 02.2022
- My job is to assist the elderly and some disabled clients with everyday home and self upkeep. I clean homes, prepare dinner, and assist in light self care tasks such as bathing, changing, and hair care.
Assistant Manager • Customer Service
Dollar Tree
07.2019 - 03.2021
- Assistant management skills
Service Representative • Customer Service
Hinduja Global Solutions
04.2017 - 06.2019
- My job was to answer the phone and speak with customers to assist them with company products. Whether it be replacing, installing, purchasing, cleaning, or measurements for new home builds. My job was to also work a dual screen system and document each call as I resolved each customers case and moved to the next call. I exercised my computer knowledge and technical knowledge with this job and most of all gave an outstanding customer service experience.
Sales Associate • Customer Service
Wal-Mart Super Center
09.2015 - 01.2017
- I enjoy working with people and helping others. I enjoy projects and organizing things. Customer service is my specialty, but I would love to explore other job types.
Education
Phlebotomy Technician - Phlebotomy Technology
Trinity School of Phlebotomy
10.2023 - 05.2024
High school diploma -
Eastside High School
Cleveland, MSSkills
- Cash Handling
- Merchandising
- Store Management Experience
- Retail Sales
- Assistant Manager Experience
- Communication skills
- Organizational skills
- Organization design
- Problem management
- Microsoft Office
- Sales
- Supervising Experience
- Residential Cleaning
- Home Care
- Vehicle operation
- Project management
- Document preparation
- Customer relationship management
- Conflict resolution
- Time management
- Attention to detail
- Problem solving
- Strong communication
- Team leadership
Personal Information
Willing To Relocate: Anywhere
Timeline
Delivery Driver
Amazon
06.2025 - 10.2025
Phlebotomy Technician - Phlebotomy Technology
Trinity School of Phlebotomy
10.2023 - 05.2024
Guest Relations Manager
Holiday Inn Express Hotel
05.2022 - 12.2022
Home Health Aide
Help at Home
12.2021 - 02.2022
Assistant Manager • Customer Service
Dollar Tree
07.2019 - 03.2021
Service Representative • Customer Service
Hinduja Global Solutions
04.2017 - 06.2019
Sales Associate • Customer Service
Wal-Mart Super Center
09.2015 - 01.2017
High school diploma -
Eastside High School