Jasmine Rivera
Richmond Hill,NY
Summary
To offer my commitment to providing high-quality patient comfort care, and to gain experience as a Nursing Assistant. Possess strong skills in performing vital sign checks, assisting with daily living activities and ensuring a clean and safe environment. Demonstrate the ability to improve patient satisfaction through empathetic communication and efficient resolution of concerns.
Overview
11
11
years of professional experience
Work History
CNA
Forest Hills Care Center
Forest Hills, NY
06.2022 - 10.2024
- Documented patient care services by charting in designated areas.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Customer Representative
Saks Plumbing
New York, USA
10.2019 - 03.2020
- Maintained a customer account information database
- Handled incoming and outgoing telephone calls with customer satisfaction
- Provided solutions, recommendations, and rescheduled appointments with empathy and positive feedback
- Maintained wait lists, and bump lists for Con-Ed smart meter installations in all 5 boroughs
- Handled 90+ calls daily, with duties including appointment scheduling, rescheduling, data entry and appointment cancellations/concerns
- Temporarily worked remotely from home
Shift Manager
Ample Hills
Astoria, USA
06.2018 - 09.2019
- Maintained high standards of food quality by reviewing deliveries and taking proper precautions for food safety
- Looked after the company policies, and procedures, and ensured high standards of customer service
- Experienced in developing strategic partnership, good leadership and motivational skills
- Responsible for delivering outstanding customer service, assigning duties, development of team members, inventory management, labor and cash handling
Optical Assistant
Schrier Optical
Astoria, USA
01.2017 - 05.2018
- Scheduled eye exams, follow-ups and pick-up dates
- Assisting patients in frame selection, adjustment, and repair of glasses
- Skilled in maintaining records, communication
- Communicate and relate well to different people from varied backgrounds and different situations
- Maintain records of customer prescriptions, work orders, and payments
- Perform administrative duties such as tracking inventory and sales, submitting patient insurance information, and performing simple bookkeeping
Manager, Main Cake Decorator
Carvel Ice Cream
, USA
07.2013 - 06.2018
- Train new employees to improve performance and maintain optimal customer service
- Maintain safe and sanitary work environment in compliance with state and county codes
- Served as store keyholder and oversee register operations
- Inspect and sanitize equipment and manage inventory
- Operate delivery orders and sustain proper packaging and dating
- Operate a cash register for cash and credit card transactions with 100% accuracy at end of day
- Running flavors through ice cream machines
- Performed multiple tasks simultaneously such as order taking, making change for many customers, and dispensing orders
Education
Bachelor's - Psychology
LaGuardia College
Queens, NY05-2026
PCT Certified -
Access Institute
New York, NY01.2022
Skills
- Computer Skills
- Patient care
- Time management
- Communication
- Transferable skills
- Positive attitude
- Patience
- Multitasking and organization
- Empathy and compassion
References
Available Upon Request
Timeline
CNA
Forest Hills Care Center
06.2022 - 10.2024
Customer Representative
Saks Plumbing
10.2019 - 03.2020
Shift Manager
Ample Hills
06.2018 - 09.2019
Optical Assistant
Schrier Optical
01.2017 - 05.2018
Manager, Main Cake Decorator
Carvel Ice Cream
07.2013 - 06.2018
Bachelor's - Psychology
LaGuardia College
PCT Certified -
Access Institute