Jasmine Robinson
Missouri City,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
FedEx Express
10555 S Sam Houston Pkwy W
09.2024 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed package tracking systems, ensuring prompt updates and accurate information delivery.
- Collaborated with team members to streamline communication processes, improving response times.
- Trained new agents on best practices, fostering a knowledgeable and effective team environment.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Customer Service Representative/ Caregiver
Residential Treatment Center
Houston, TX
04.2024 - 09.2024
- Maintain compliance with safety and operational procedures
- Resolved customer inquiries and concerns efficiently, ensuring high levels of satisfaction.
- Documented client interactions accurately in electronic health record systems, maintaining confidentiality.
- Implemented feedback mechanisms to gather insights on service improvements from clients and families.
- Monitored service delivery standards, identifying areas for process enhancements to improve client outcomes.
Baker
Crumbl Cookies
Pearland, TX
08.2022 - 02.2023
- Provided customer service by answering questions about menu items or taking orders from customers.
- Decorated cookies with icing, sprinkles and other edible decorations.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Operated ovens and other equipment to bake products according to established recipes.
- Packaged finished products into boxes or containers for delivery or sale in store.
Go Kart Attendant
Urban Air Trampoline and Adventure Park
Pearland, TX
06.2020 - 07.2022
- Responded promptly to emergency situations such as mechanical breakdowns or accidents; administered first aid when necessary.
- Verified customer age requirements for driving go-karts, enforced safety rules such as no bumping or weaving between lanes, and monitored guests on the track.
- Assisted guests with loading and unloading from go-karts; helped to ensure a safe environment for all participants.
- Greeted customers, provided information about go-kart operations, and assisted with the purchase of tickets.
- Provided exceptional customer service by addressing complaints in a timely manner and resolving issues quickly and effectively.
- Maintained cleanliness of the facility by sweeping floors, wiping down counters, restocking supplies, and removing trash.
Education
Bachelor of Science - Psychology
Southern University And A & M College
Baton Rouge, LAHigh School Diploma -
Hightower High School
Missouri City, TX05.2023
Skills
- Customer Service
- Multitasking & Time Management
- Kitchen Safety
- Food Safety
- Store Organization
- Goal-Oriented
- Problem Resolution
- Computer proficiency
- Phone & Email communication
Affiliations
Enjoys Painting, spending time with family and friends, also activities such as Bowling
Timeline
Customer Service Agent
FedEx Express
09.2024 - Current
Customer Service Representative/ Caregiver
Residential Treatment Center
04.2024 - 09.2024
Baker
Crumbl Cookies
08.2022 - 02.2023
Go Kart Attendant
Urban Air Trampoline and Adventure Park
06.2020 - 07.2022
Bachelor of Science - Psychology
Southern University And A & M College
High School Diploma -
Hightower High School