Jasmine Robinson
Roselle,NJ
Summary
Detail-oriented customer service expert with a strong background in case management. Recognized for exceptional communication skills and a collaborative approach, contributing to team success and improved client outcomes in complex environments.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Social Security Adminstration
Union, New Jersey
09.2022 - Current
- Processed applications and managed case files for social security claims.
- Assisted clients with inquiries regarding social security benefits and services.
- Educated clients on eligibility requirements for social security programs.
- Assisted individuals in accessing appropriate financial assistance programs such as Medicaid or Social Security Disability Insurance.
- Communicated policy changes to clients clearly and effectively.
- Handled sensitive information while ensuring confidentiality and compliance.
- Conducted regular follow-up calls with customers after resolving their issues.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
FEDERAL TRANSPORTATION SECURITY OFFICER
TSA
Newark, New Jersey
09.2019 - 09.2022
- Screen passengers and baggage for prohibited items using advanced detection equipment.
- Conduct thorough security checks to ensure compliance with TSA regulations.
- Searched individuals and baggage for weapons and other prohibited items.
- Respond promptly to alarms and alerts during screening processes.
- Collaborate with law enforcement to address potential security threats effectively.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Train new team members on screening procedures and safety protocols.
Customer Service Representative
HERTZ CORPORATION
Newark, New Jersey
11.2017 - 01.2020
- Greeted and assisted customers to foster positive experiences.
- Operated register, handled cash and processed credit card transactions.
- Negotiated deals and handled complaints or objections.
- Maintained accurate records of customer interactions and transactions.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Produced sales documents, finalized deals and filed records.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
Education
Associate of Applied Science - Social Sciences
Essex County College
Newark, NJ07-2026
Skills
- Customer service
- Case management
- Policy education
- Record management
- Client education
- Effective communication
- Problem solving
- Conflict resolution
- Attention to detail
- Team collaboration
- Microsoft office
- Flexibility and adaptability
- Flexibility and adaptability
Timeline
Customer Service Representative
Social Security Adminstration
09.2022 - Current
FEDERAL TRANSPORTATION SECURITY OFFICER
TSA
09.2019 - 09.2022
Customer Service Representative
HERTZ CORPORATION
11.2017 - 01.2020
Associate of Applied Science - Social Sciences
Essex County College