Jasmine Ruiz
Camden,NJ
Summary
Results-driven team leader with extensive experience in healthcare operations. Skilled in coordinating front office activities, providing exceptional patient-centered service, and training staff to uphold compliance and accuracy standards. Committed to improving patient access and satisfaction.
Overview
10
10
years of professional experience
Work History
Lead Access Interviewer
Osborn Family Health Center
Camden , NC
09.2022 - Current
- Provided high-quality, patient-centered customer service while maintaining professionalism and compassion
- Led coordination of front office operations to maintain high service standards. Trained new employees in access interviewer roles to ensure competency and performance
- Scheduled appointments for new and existing patients efficiently.
- Responded promptly to incoming patient calls and voicemails.
- Acted as liaison between patients and providers, clarifying inquiries effectively.
- Scanned documents into patient charts for accurate record-keeping.
- Verified insurance daily using NJMMIS and OnceSource systems.
Bilingual financial counselor
Paths LLC
Cherry Hill, New Jersey
07.2019 - 04.2021
- Screened patients for presumptive eligibility
- Managed inbound and outbound phone communications in a professional and timely manner.
- Assisted families with charity care applications.
- Assisted patients with NJ FamilyCare/Medicaid applications, including submission and follow-up, to ensure timely processing.
- Utilized NJMMIS to verify patient eligibility and coverage information.
- Epic experience
- Coordinated with County Board of Social Services to verify and obtain Medicaid eligibility status
Pharmacy Technician
Wegmans Pharmacy
Cherry Hill, New Jersey
01.2016 - 01.2019
- Processed prescription orders accurately and efficiently for customer fulfillment
- Assisted pharmacists in preparing and labeling medications for patients
- Maintained inventory levels through regular stock checks and reordering supplies.
- Ensured compliance with safety standards and pharmacy regulations consistently
- Collaborated with healthcare providers to resolve prescription-related issues promptly
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses
- Teamed with peers, technicians and pharmacists to prioritize and complete orders
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system
Education
High School Diploma -
Camden County Vocational Technical School
Pennsauken, NJ06-2007
Skills
- EPIC charting
- Patient eligibility verification
- Appointment scheduling
- Insurance verification
- Document scanning
- Healthcare compliance
- Data entry accuracy
- Communication skills
- Team leadership
- Bilingual in English and Spanish
- Customer service and assistance
Accomplishments
Employee spotlight 2024 and 2025
Timeline
Lead Access Interviewer
Osborn Family Health Center
09.2022 - Current
Bilingual financial counselor
Paths LLC
07.2019 - 04.2021
Pharmacy Technician
Wegmans Pharmacy
01.2016 - 01.2019
High School Diploma -
Camden County Vocational Technical School