Jasmine Sanchez
Arizona Gastroenterology
Phoenix,AZ
10
years of professional experience
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, well organized, outstanding communication and multitasking skills. Adept at working effectively unsupervised and quickly mastering new skills to have an exceptional work flow.
Work History
Front Desk/Procedure Scheduler
4 Years 5 Months- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Collected copayments for office visits as well as self pay payments for procedures.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled appointments
- Scanned and validated medical records for upload.
- Assisted patients in filling out pre-appointment paperwork.
- Maintained confidential patient documentation to comply with HIPAA regulations.
- Instructed patients regarding how to prepare for procedures
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Front Desk/Optician
3 Years- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Appointment scheduling
- Assisted with referrals and patient records
- Verify insurance eligibility
- Assisted with billing for eye glass claims and exams
- Optical sales
- Responsible for dispensing and adjusting eye glasses for patients
- Handled payment processing and provided customers with receipts and proper bills and change.
- Responsible for end of shift cash counts, balancing cash drawer, and closing system out for the day
Call Agent
8 Months- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Navigated through computer systems to review information and respond appropriately to callers.
- Provide accurate and appropriate information in response to Doctors and Medical Staff inquiries
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provide Doctors and Medical staff with status information regarding claims.
- Provide Doctors and Medical Staff with detailed information regarding benefit coverage.
Shift Leader
2 Years 2 Months- Supervised and led employees to maintain productivity and customer service levels.
- Train new staff on menus and services standards
- Ensure food is delivered in a timely manner
- Communicate effectively with Supervisor
- Inventory management
- Ensure appropriate use of employees time
- Provide exceptional customer service to customers
- Maintain a clean and sanitary environment
- Supervise end of shift cash drawer counts
- Assign staff daily cleaning duties
Education
Diploma
Skills
Reliable and Professional
Multitasking and Prioritization
HIPAA Guidelines
Multi-Line Phone Systems
Appointment Scheduling
Records Scanning
Microsoft Office
Nextgen/EHR software
ICD-10 Coding experience
Timeline
Front Desk/Procedure Scheduler
Arizona Gastroenterology
04.2022 - CurrentRead More
Front Desk/Optician
Vista Eye Care
04.2019 - 04.2022Read More
Call Agent
C3
08.2018 - 04.2019Read More
Shift Leader
McDonald’s
06.2016 - 08.2018Read More
Walden Grove High School
Diploma
Read More