Jasmine Santiago
Brooklyn,NY
Summary
Experienced in a fast-paced office environment with strong organizational and communication skills. Proven ability to manage data entry, document processing, and operate office equipment. Seeking to utilize these transferable skills in a new field to enhance team productivity and efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clerical Associate, Admissions, Medical Receptionist
RMC Group/ Mount Sinai
01.2021 - Current
- Efficiently manage phone calls, take accurate messages, handle mail processing, and expertly schedule appointments to ensure smooth office operation.
- Collect and organize critical information, while proficiently faxing, scanning, and making copies, contributing to effective data entry.
- Assist in a seamless flow of patient care by managing admissions, discharges, and transfers, as well as addressing processes related to patient death, ensuring compassion and professionalism.
- Complete birth certificates with precision and enter essential data into the SoftWeb and Comity systems, along with Epic, maintaining accurate and up-to-date records.
- Handle COVID specimens with care by bagging and labeling them appropriately, ensuring compliance and safety.
- Create an welcoming environment by greeting patients professionally, both in-person and over the phone, building trust and rapport.
- Respond promptly to questions and concerns, efficiently directing inquiries to ensure timely resolutions.
- Enhance patient satisfaction by optimizing provider schedules, ensuring timely and effective care delivery. -
- Keep providers informed of patient arrivals, facilitating smooth transitions and minimizing wait times.
- Provide comfort to patients by anticipating their needs and addressing anxieties with clear and effective communication.
- Maintain accessibility of treatment information by diligently retrieving and updating patient records.
- Verify financial records, collect patient charges accurately, and efficiently manage third-party claims to streamline billing processes.
- Ensure office supplies and equipment are always well-stocked and functional by proactively anticipating needs and expediting orders, supporting the overall efficiency of a team.
- Answered phone calls and messages for each physician in the medical facility, scheduling appointments, and handling patient inquiries.
Screener
Olgam Life
05.2024 - 10.2024
- Clerical work involved registering new donors.
- Maintained work areas and equipment in a clean, sterilized, and organized manner.
- Performed finger sticks and utilized [Machine] to test blood for iron and protein levels.
- Collected patient vital signs, including current height, weight, and blood pressure.
- Challenged suspicious individuals attempting to access restricted areas to prevent unauthorized entry.
- Upheld strong customer service standards while completing screenings.
- Monitored and conducted passenger screenings.
- Participated in ongoing education in [Area of Study].
- Communicated with other screening staff to promptly address potential or active safety issues.
- Calibrated machines to checked equipment during each shift to assess functionality.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Complied with all federal, state, and local regulations as well as company rules.
- Developed training materials for new screeners on best practices, improving overall team efficiency and consistency in evaluation methods.
Customer Service Representative
Sykes
11.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Concierge
Planned Companies
09.2010 - 08.2022
- Greeted all guests in courteous and professional manner.
- Answered phone calls, handled fax communications, took messages, scheduled appointments, and provided direct information.
- Checked passes and credentials of individuals seeking to enter property.
- Referred guests to local restaurants and recommended attractions in area.
- Monitored appearance and performance of front desk staff.
- Fostered strong working relationships with all guests and tenants.
- Continuously monitored security cameras, as well as fire, building, and alarm systems.
- Reported all incidents, accidents, and medical emergencies to law enforcement.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to a diverse clientele, fostering an atmosphere of inclusivity and respect.
Customer Service Rep/work From Home
GC Services
01.2015 - 07.2019
- Communicate clearly and effectively to ensure understanding.
- Skillfully interpret steady stream of information with precision.
- Listen actively to identify and address customer needs.
- Apply basic mathematical concepts confidently and accurately.
- Handle challenging customer interactions with poise and professionalism.
- Respond promptly and persuasively to customer inquiries and comments.
- Write in clear and concise manner to convey messages effectively.
- Optimize time management to enhance productivity and success.
- Tackle problems with proactive approach to find solutions quickly.
- Maintain concentration and focus over extended periods to ensure quality work.
- Adapt to high-stress and dynamic environments with resilience.
- Stay alert and attentive to details at all times.
- Follow established policies and procedures to uphold standards.
- Commit to punctuality and adhere to work schedule consistently.
- Provide outstanding assistance to customers, boosting satisfaction through accurate information.
- Resolve customer complaints effectively to foster loyalty and create positive experiences.
Education
High school diploma or GED - Computer And Information Systems Security
TCI College
New York, NY05.2014
Certificate - Medical Assistant
Hollywood Career Institute
Miramar, FL12.2024
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ09-2025
Skills
- Customer Service: 10 years
- Medical Billing and Records
- Patient Care
- Insurance Verification: 2 years
- Clerical Experience
- Bilingual (Beginner)
- Data Entry
- Proficient in Microsoft Access
- Record maintenance
- Schedule coordination
- Proficient in Epic
- Proficient in Life Imagine and Powershare
Certification
- AED Certification
- CPR Certification September2021 to Present
- First Aid Certification
- Certified Phlebotomy Technician
- Medical Assistant August2022 to Present
- Bartender License Present
- CompTIA CySA+ October2023 to Present
- Asset and threats
- Linux and SOL
- Foundations of Cybersecurity
- Networks and Network Security
- Manage Security Risks
- Medical Insurance Premium Prediction October2023 to Present
- Medical Insurance Premium Prediction with Machine Learning
- Certified Medical Assistant
- BLS Certification
- PBT (ASCP)
Timeline
Screener
Olgam Life
05.2024 - 10.2024
Customer Service Representative
Sykes
11.2022 - 08.2023
Clerical Associate, Admissions, Medical Receptionist
RMC Group/ Mount Sinai
01.2021 - Current
Customer Service Rep/work From Home
GC Services
01.2015 - 07.2019
Concierge
Planned Companies
09.2010 - 08.2022
- AED Certification
- CPR Certification September2021 to Present
- First Aid Certification
- Certified Phlebotomy Technician
- Medical Assistant August2022 to Present
- Bartender License Present
- CompTIA CySA+ October2023 to Present
- Asset and threats
- Linux and SOL
- Foundations of Cybersecurity
- Networks and Network Security
- Manage Security Risks
- Medical Insurance Premium Prediction October2023 to Present
- Medical Insurance Premium Prediction with Machine Learning
- Certified Medical Assistant
- BLS Certification
- PBT (ASCP)
High school diploma or GED - Computer And Information Systems Security
TCI College
Certificate - Medical Assistant
Hollywood Career Institute
Bachelor of Science - Psychology
University of Phoenix
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