Jasmine Scott
Stockbridge,GA
Summary
Dependable service worker successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Lead Server
SUDO Bar & Grill
05.2020 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for 80 restaurant with social relevancy and intentionality
Bartender
SUDO Bar & Grill
05.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profit
Personal Care Aide
Home Health Aid
04.2018 - 05.2020
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored progress and documented patient health status changes to keep care team updated
- Scheduled and accompanied clients to medical appointments
Food Runner
Steamhouse Lounge
05.2017 - 08.2020
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
Food Expediter
Steamhouse Lounge
04.2017 - 08.2020
- Maintained speed of service for food orders while minimizing errors and complaints.
- Assisted preparation of food plates, overseeing quality and appearance.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Confirmed proper placement of products and side items while implementing special instructions.
Education
Associate of Science - Political Science And Government
Clayton State University
Morrow, GA05.2016
Skills
- Attention to Detail
- Regulatory Compliance
- Special Requests and Substitutions
- Specials Promotion and Upselling
- Sales Techniques
- Process Monitoring
- Workflow Coordination
- Staff Supervision
- Customer Service and Rapport
Timeline
Lead Server
SUDO Bar & Grill
05.2020 - Current
Bartender
SUDO Bar & Grill
05.2020 - Current
Personal Care Aide
Home Health Aid
04.2018 - 05.2020
Food Runner
Steamhouse Lounge
05.2017 - 08.2020
Food Expediter
Steamhouse Lounge
04.2017 - 08.2020
Associate of Science - Political Science And Government
Clayton State University
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