Jasmine Serrano

Verify peoples identities and document review for any tax or Government needs.

• Facilitated smooth transitions during periods of organizational change while maintaining a focus on client needs.
• Built rapport with prospective clients through effective communication, leading to successful onboarding experiences.
• Streamlined internal processes for increased efficiency and improved service delivery to clients.
• Developed and maintained strong relationships with clients to maximize satisfaction.

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

• Maintained appropriate filing of personal and professional documentation.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Attended meetings, took notes and tracked action items.