Alexander Kaminski

Guide users through the identity proofing process over video chat.

• Ensured proper handling of sensitive materials, maintaining chain-of-custody protocols and detailed records.
• Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.
• Implemented quality control measures to minimize errors in identification processes, increasing overall accuracy rates.

• Support CSMs with customer on-boarding and deployment activities, including setting up location maps, activating sites, managing the deployment checklist and other tasks
• Manage customer reporting and assessment of customer health
• Respond to customer issues and requests
• Provide a seamless on-boarding experience for new customers by providing support/guidance on how to efficiently use the Radius system.