TATIANA MARTINEZ
Orlando,FL
Summary
Welcoming Front Desk Associate with 3 years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Trusted Referee
ID.me
08.2023 - 10.2024
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Verified client information by analyzing existing evidence on file.
- Enhanced detection of synthetic identity fraud through targeted analysis and pattern recognition.
- Led training sessions for new hires on fraud detection techniques, bolstering team effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Front Desk Associate
Universal Cabana Bay Hotel
Orlando, FL
04.2021 - 03.2024
- Greeted visitors and customers upon arrival, offered assistance, answered questions to build rapport and retention. and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system and enthusiastically greeted callers of at least 70 calls a day.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
Receptionist (P/T)
Kayla's Beauty Salon and Spa
Queens, NY
07.2019 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments and communicated with clients.
- Provided clerical support to employees by keeping receipts, keeping inventory of supplies, restocking needs
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information on a maximum of 20 calls a day.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Queens Satellite High School For Opportunity
Queens, NY 09.2018 - 08.2019
Skills
Strong communication skills
Time management
Teamwork and cooperation
Decision-making skills
Professionalism and integrity
Safety requirements
Stress tolerance
Staff leadership
Hospitality
Cash Handling
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Trusted Referee
ID.me
08.2023 - 10.2024
Front Desk Associate
Universal Cabana Bay Hotel
04.2021 - 03.2024
Receptionist (P/T)
Kayla's Beauty Salon and Spa
07.2019 - 03.2021
High School Diploma -
Queens Satellite High School For Opportunity
09.2018 - 08.2019
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